Pillars of a Thriving HeartCode Program

Focus on these five layers of your HeartCode program and you can be successful.





  • Role and Responsibilities
  • Timeline
  • Vision
  • Assignment Management


  • Policies & Practices
  • Technology Support
  • Space Planning
  • Access Maintenance


  • Setup
  • Administrator Training
  • Train the Trainer
  • Annual Refresh
  • New HeartCode Staff Orientation


  • Adoption
  • Awareness
  • Long-term Focus
  • Engagement
  • Transformation
  • Validation


  • Reliable Data
  • Reporting
  • ROI
  • Ongoing Evaluation
  • Legacy
After utilizing our Resuscitation Coach, two customers have gone from 0% to 100% for BLS Voice-Assisted Manikin (VAM) use.

Resuscitation Coaching Services

These professional services represent the most common needs and requests for guidance amongst HeartCode customers.

Basic HeartCode Coaching

This service package begins at point of sale and continues for one year post kick off of the HeartCode program.  Our tools, tactics, and best practices are evidence-based, outcomes driven, tested and proven over time by customers who have thriving HeartCode programs. We provide custom, individualized coaching that assists in the development of a Resuscitation program to produce measurable, sustainable increases in staff confidence in competency to perform quality CPR, staff satisfaction with their training opportunities, improved quality and safety outcomes, and profitability.

Growth & Sustainability

Focus on how to further develop your HeartCode program so that it is not only the pathway in which staff earn certification for basic and advanced lifesaving provider skills, but more so cultivates the learning landscape to one that trains and maintains competencies that produces quality CPR which leads to improved resuscitation outcomes and more lives saved.

Sustainability is best achieved through:

  • Metrics
  • Simulation and mock code competency
  • Policy development
  • Strategic growth planning
  • Ongoing education and development

Retainer Coaching

An annual subscription to Resuscitation coaching services. This package includes a pre-determined number of hours to be used as the customer needs to support a new or existing program to continue to develop, sustain, and grow the HeartCode program. It is customer-driven in how the hours are utilized.

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