Pillars of a Thriving HeartCode Program

Focus on these five layers of your HeartCode program and you can be successful.





  • Role and Responsibilities
  • Timeline
  • Vision
  • Assignment Management


  • Policies & Practices
  • Technology Support
  • Space Planning
  • Access Maintenance


  • Setup
  • Administrator Training
  • Train the Trainer
  • Annual Refresh
  • New HeartCode Staff Orientation


  • Adoption
  • Awareness
  • Long-term Focus
  • Engagement
  • Transformation
  • Validation


  • Reliable Data
  • Reporting
  • ROI
  • Ongoing Evaluation
  • Legacy
After utilizing our Resuscitation Coach, two customers have gone from 0% to 100% for BLS Voice-Assisted Manikin (VAM) use.

Resuscitation Coaching Services

These professional services represent the most common needs and requests for guidance amongst HeartCode customers.

Basic HeartCode Coaching

This service package begins at point of sale and continues for one year post kick off of the HeartCode program.  Our tools, tactics, and best practices are evidence-based, outcomes driven, tested and proven over time by customers who have thriving HeartCode programs. We provide custom, individualized coaching that assists in the development of a Resuscitation program to produce measurable, sustainable increases in staff confidence in competency to perform quality CPR, staff satisfaction with their training opportunities, improved quality and safety outcomes, and profitability.

Growth & Sustainability

Focus on how to further develop your HeartCode program so that it is not only the pathway in which staff earn certification for basic and advanced lifesaving provider skills, but more so cultivates the learning landscape to one that trains and maintains competencies that produces quality CPR which leads to improved resuscitation outcomes and more lives saved.

Sustainability is best achieved through:

  • Metrics
  • Simulation and mock code competency
  • Policy development
  • Strategic growth planning
  • Ongoing education and development

Retainer Coaching

An annual subscription to Resuscitation coaching services. This package includes a pre-determined number of hours to be used as the customer needs to support a new or existing program to continue to develop, sustain, and grow the HeartCode program. It is customer-driven in how the hours are utilized.

The Heart of HealthStream

At HealthStream, we are driven by a passion to improve the quality of healthcare. This passion often stems from personal experience, and is the motivator behind the work we do every day. Watch as four HealthStream employees share their stories about the moments that influenced their commitment to improving high-quality resuscitation training.


The Heart of HealthStream

Watch as four HealthStream employees share their stories about how high-quality resuscitation training has impacted their lives, and learn how each story contributed to the choice to commit themselves to improving the quality of healthcare.

Kerry Cicero, Vice President, Marketing

As someone who witnessed her mother pass away of a heart attack prematurely, Kerry took matters into her own hands when it comes to her heart health. Watch how her experience forever changed her outlook on CPR training for healthcare professionals.

James Wilber, RN, Product Manager

Sudden cardiac arrest can often happen when you least expect it, especially even for those who are trained nurses. Watch as James discusses a time he witnessed a shocking car accident that forever changed his outlook on CPR.

Tonya Cooke, Project Manager

You never know when you'll put your CPR certification to use... it could be saving your own child's life. Watch as HealthStream employee Tonya describes a time when the unimaginable happened to her and why she's committed to high-quality CPR.

William Morris, RN, Resuscitation Coach

A heart attack can be a scary and stressful experience, especially when it happens to someone you love. Watch as Will discusses the loss of his father at a young age and how it reinforced his decision to go into healthcare.

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