HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreBuilding a strong quality and compliance program is essential. However, it is not necessarily an easy task to build a program that is sufficiently comprehensive to ensure adherence to the many regulatory requirements and support the delivery of high-quality care. Moreover, leaders may find that pre-pandemic tactics may no longer be effective. The good news is that there are proven steps that your organization can take to achieve adherence to regulatory requirements.
Recently, Stephanie Mercado, CAE, CPHQ, Chief Executive Officer and Executive Director, National Association for Healthcare Quality (NAHQ) spoke about the challenges faced by healthcare organizations as they strive to rebuild their quality and compliance programs in the post-pandemic environment. “As healthcare leaders today move past the pandemic phase of COVID-19, they are faced with the daunting task of getting their quality and safety programs back on track. However, they should not plan to go back to the programs of the past. They must improve quality and safety metrics while optimizing cost and reimbursement models to help them turn around the financial crisis that most face today.
Improving the quality and safety of healthcare in today’s complex environment requires an action orientation as well as a broader perspective of the knowledge, skills and abilities required to make improvement happen. Today, not only do leaders need to set quality and safety goals for their organization, they must prepare their workforce to achieve them.”
Where should healthcare organizations begin? HealthStream recommends three tactics.
Developing and implementing clear and comprehensive policies and procedures is vital for maintaining quality and compliance in healthcare. These documents should outline guidelines, protocols, and standards that align with regulatory requirements and industry best practices. They should be easily accessible to all staff members, regularly updated to reflect any changes, and supported by robust training programs to ensure proper understanding and adherence.
If your organization’s approach to establishing clear policies and procedures involves binders and paper, it is time to consider an approach that will ensure that your organization’s policies and procedures are always up to date. The sheer volume of regulation and the corresponding changes make this nearly impossible and the price of failing to comply can be steep - high fines, litigation, and/or the loss of public trust.
HealthStream’s Policy Manager can help to manage and track these changes. Policy Manager provides a centralized location for all policies so employees will always know where to find the latest information. It is also searchable which can save employees time as they don’t have to find paper documentation or scroll through a multitude of documents to find the right one. Your team can be confident that employees will only be able to access the most current, approved policies and the staff and committees that are responsible for policy reviews, revisions and distributions are automatically notified when policies need to be updated.
A key aspect of a successful healthcare quality and compliance program is providing thorough training and education to all healthcare professionals. This includes initial training for new hires, ongoing training to keep employees up to date with industry changes, and targeted training based on identified areas of improvement. Utilizing learning management systems and online training modules can streamline the training process, track progress, and provide consistent education across the organization.
HealthStream’s ComplyQ can help your organization to mitigate risk and avoid costly fines and penalties by ensuring your workforce is in compliance with regulations. ComplyQ provides an engaging and adaptive learning experience. Pre-assessments help reduce seat time by giving credit for existing knowledge and focusing on the individual learner’s needs. The content is engaging and interactive and still ensures that organizational compliance training requirements are met.
Regular audits and assessments are crucial to monitor and evaluate the effectiveness of the quality and compliance program. These assessments should include internal audits, external audits by regulatory bodies, and self-assessments to identify any gaps or non-compliance issues. The findings from these audits should be used to implement corrective actions, improve processes, and ensure continuous compliance with regulations and quality standards.
ComplyQ’s assessments can help identify knowledge gaps and learning opportunities that builds confidence in your staff’s readiness to reduce organizational compliance risks. The content is engaging and designed to maximize retention. Micro-learning can be delivered in short, efficient bursts and has been optimized for delivery on mobile devices.
By establishing clear policies and procedures, implementing robust training and education programs, and conducting regular audits and assessments, healthcare organizations can build a strong quality and compliance program that promotes patient safety, regulatory compliance, and high-quality care delivery. Reach out to HealthStream today to learn more about innovative solutions.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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