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View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
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View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
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Learn MoreHealthcare providers must add how patients experience the financial side of healthcare to the many areas that require their focus and staff training, according to the HealthStream article, “Footing the Bill - Improving the Patient Financial Experience Is Increasingly Critical for Provider Profitability.” This blog post is the second in a series of excerpts from the article.
Healthcare is expensive.
A fairly routine inpatient procedure likely will cost the patient, even with insurance, well into the thousands of dollars. There’s also significant sticker shock for consumers, not just around inpatient stays and surgeries, but for day-to-day medical needs. News reports abound of people skipping costly prescriptions due to affordability. And if they’re not taking their pills, how much less likely are they to see a physician and/or have a necessary surgery or other medical intervention due to cost?
The numbers are unpleasant:
Healthcare Costs Generate Patient Anxiety
Data proves the connection between high healthcare costs and patient anxiety:
The University of Chicago and West Health Institute found that Americans are more afraid of care than of illness. A third of those surveyed were “extremely afraid” or “very afraid” of getting seriously ill, while about 40 percent said paying for healthcare frightened them more than being sick (Gillies, 2018).
A Kaiser Family Foundation (KFF) poll found that 67 percent of people worry about unexpected medical bills more than deductibles, prescription drug costs, or even basic staples such as rent, food, and gas. (KFF, 2018)
No consumer enjoys paying bills—particularly high ones—so the challenge for healthcare providers is very real. This article looks more closely at the following reasons causing patients, their pocketbooks, and many healthcare organizations, some anxiety:
References
Gillies, Trent, “Why health care costs are making consumers more afraid of medical bills than an actual illness,” CNBC, April 22, 2018, Retrieved at https://www.cnbc.com/2018/04/22/why-health-care-costs-are-making-consumers-more-afraid-of-medical-bills-than-an-actual-illness.html
KFF/Kirzinger, A., Wu, B., Munana, C., & Brodie M., “Kaiser Health Tracking Poll – Late Summer 2018: The Election, Pre-Existing Conditions, and Surprises on Medical Bills,” September 5, 2018, Retrieved at https://www.kff.org/health-reform/poll-finding/kaiser-health-tracking-poll-late-summer-2018-the-elecÂtion-pre-existing-conditions-and-surprises-on-medical-bills/
Richman, Eli, “Employee healthcare costs continue to rise as premium and deductible hikes exceed wage growth,” October 3, 2018, Retrieved at https://www.fiercehealthcare.com/payer/healthcare-costs-continue-to-hit-employees-pocketbooks-premium-and-deductible-hikes-far
Download the full article here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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