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Learn MoreHospital survey respondents were actively involved in the treatment of COVID-19 patients. Some 70.1% reported that they were currently treating COVID-19 patients. An additional 25% said they were preparing to treat COVID-19 patients. Here is what we learned about their priorities and challenges.
Another major shift in care delivery has been the rapid rise in existing telehealth operations and deployment of new or expanded ones. This also is an area where a more rapid licensure and credentialing process can be beneficial.
Patient Access training needs to go beyond basic orientation to match roles and individual aptitude in the effort to meet client needs. A best practice is to use trainee test scores and to determine the subjects where more focused time should be spent to best serve the client’s needs.
The COVID-19 pandemic has made it more important than ever to assess how we provide learning and the ways we manage employees in healthcare, and to rethink some of our accepted notions about using training to improve care. Here are four examples.
Today, the S.T.A.B.L.E. Program for infant stabilization care is used for outreach education, continuing education, and as a hospital requirement to work with perinatal patients— both mothers and babies and in the NICU.
Mental health challenges were already widespread in the U.S., and existing evidence suggests that the conditions created by COVID-19 would exacerbate many of them, leading to negative impacts and a serious mental health crisis.
Though telehealth services were already on the rise, 2020 escalated the need for these services with the arrival of COVID-19. Telehealth became a lifeline for patients requiring care but also with a critical need to stay home.
For COVID-19 care, healthcare organizations had to think about how they could cross-train or upskill healthcare workers to effectively care for patients at a higher level of acuity than what they were accustomed to, from clinicians to administrative positions.
The COVID-19 pandemic has had a significant impact on the healthcare industry, and the revenue cycle function has not been spared. Healthcare organizations must use training and education to transition revenue cycle staff into coding positions, especially for specialties and specialized coding.
Let’s remember not everything in healthcare provider services is changing, especially when we are experiencing a lot of uncertainty in our personal and professional lives. In this issue, I’d like to focus on some of the things that will not change as we move forward in 2020 and beyond.
HealthStream surveyed acute care healthcare leaders about their organizations’ experiences with COVID-19 in May of 2020. What are they worried about and what are their priorities as they continue to navigate their teams through this pandemic?
In many healthcare organizations, the Patient Access team is the unsung hero, yet it often receives the least amount of training. Here are five recommendations for providing healthcare education that expands skill sets and creates future opportunities for patient access staff.
HealthStream and the American Red Cross have created a resuscitation suite that offers flexible, multifaceted CPR training perfect for socially distanced learning.
While S.T.A.B.L.E. was not pushed into transitioning their content online due to the pandemic, their preparedness allowed them to make a seamless launch during a time when accessing education online is more important than it ever has been.
Multiple health conditions occur during pregnancy and after delivery that put the mother and child’s lives at risk. Three of the most significant, included in the blog post and related article, are explicitly addressed in these new Joint Commission Guidelines.
The medical profession is justifiably known for rising to a crisis, and the response to COVID-19 is no different. The healthcare credentialing and licensure process looks very different now than it did just a few weeks ago, according to the article from which this blog post excerpt is taken.
This blog post addresses seven reasons the Medical Services Profession has changed and offers five predictions about the future for Medical Service Professionals (MSPs).
As healthcare systems and providers across the United States began to prepare for the onslaught of COVID-19 earlier this year, there were many unknowns. This article explains how clinicians and other staff need training quickly to meet the challenge.
HealthStream recently surveyed U.S. healthcare leaders about their organizations’ compliance training solutions in order to better understand customers’ approach to complying with government regulations and accrediting body requirements and to gain insight into organizations’ compliance training needs.
Learn why patient access managers and operations should be measured on KPIs to monitor quality, process, financial, and customer service, from HealthStream.
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