Episode 3:  Normand Desmarais: Training with the Brain in Mind

Podcast Episode 3

March 2017

Normand Desmarais is chairman and founding partner of Tier 1 Performance Solutions and Xcelerated Learning Dynamics, Inc., a HealthStream partner. Having spent the last 30 years researching the science of adult learning, Norm firmly believes that understanding how the human brain works is key to helping individuals develop and perform at their absolute very best. In this episode, Norm shares his research on a type of learning where students are trained only on what they don't already know—a concept known as personalized learning. "From a profit and loss standpoint, personalized learning is the most efficient learning delivery system, period. Ultimately, you’ve got to assess individuals and find out where their current state is, and then provide them only with the knowledge and information they need in order to get to a [higher] performance level." Norm also shares his insights into how learning must evolve to meet the pace of innovation and change in healthcare.

Download: xcel-HCAHPS: A New Approach for Improving Patient Satisfaction
About Normand Desmarais

About Normand Desmarais

Norm Desmarais serves as Chairman of TiER1 Performance Solutions and CEO of Xcelerated Learning Dynamics. Since 1989, Norm has founded several high tech companies serving industries including Fortune 500, Government, Department of Defense, and Healthcare. Prior to starting companies, Norm worked in the aerospace industry for General Electric and Raytheon. TiER1 Performance Solutions has been recognized for ten straight years on Inc. Magazine’s fastest growing private companies in the US and received 2007 and 2008 US Chamber of Commerce Blue Ribbon Award. Norm was the 2007 SBA Kentucky Small Business Person of the Year. Norm currently serves on the Northern Kentucky University Board of Regents, Gateway Community and Technical College Foundation Board and the State of Kentucky’s Commission for Small Business Advocacy. Norm holds a Bachelor of Science in Computer Science from Fitchburg State College and a MBA from Western New England College.

To learn more about Tier 1 Performance Solutions or Xcelerated Learning Dynamics, visit their websites at:

Episode 2:  Dick Finnegan: Can Five Simple Questions Help Retain Your Best Employees?


February 2017

Dick Finnegan is the CEO of C-Suite Analytics and the author of four books, including the best seller The Power of Stay Interviews. Dick has worked with companies across the globe seeking to understand what makes employees tick, and perhaps most importantly, what makes good employees stay. Through the power of Stay Interviews, Dick has identified the specific questions that can help managers establish trust and pick up on the early warning signs of an employee who is not engaged. Tune in to see if five simple questions could help you keep your best employees.  

Download: "Develop Happy Employees Who Deliver the Best Care", an eBook on Employee Engagement
About Dick Finnegan

About Dick Finnegan

Dick Finnegan is the CEO of C-Suite Analytics, a company that provides employee engagement and retention solutions. He is the author of The Power of Stay Interviews for Engagement and Retention, which is a top-selling SHRM-published book. His experience includes solving turnover and engagement in Siberian banks, African gold mines, multi-national corporations in China, and for the CIA, as well as for healthcare, call centers, manufacturing, and other industries in the U.S. His other books include Rethinking Retention in Good Times and Bad. BusinessWeek said, Finnegan offers fresh thinking for solving the turnover problem in any economy. He also wrote The Stay Interview: A Manager’s Guide to Keeping the Best and Brightest, and HR’s Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention. He holds bachelors and graduate degrees from The Pennsylvania State University and lives in Orlando, Florida, where The Orlando Sentinel newspaper published an editorial recognizing Dick for his extensive donations of professional services to non-profit organizations.

To learn more about Dick’s company and his books visit: c-suiteanalytics.com

Episode 1:  Miles Snowden, M.D.: A Big Change is Coming for Physicians


January 2017

Dr. Miles Snowden, the Chief Medical Officer at TeamHealth, shares his personal insight on the Medicare Access and CHIP Reauthorization Act (MACRA), and what it means for physicians, hospitals, and consumers. Dr. Snowden has seen a lot of changes throughout his career, but none so impactful as the implementation of the Merit-based Incentive Payment System. “If you think about half of the 880,000 physicians in the United States today being in groups of insufficient size to survive this change, you can begin to understand that this is not just about an additional burden of reporting. This is a fundamental change in how physicians organize themselves.” 

Download the latest issue of Provider Advisor magazine
About Dr. Snowden

About Dr. Snowden

Dr. Snowden has more than 30 years of clinical leadership experience and serves as chief medical officer of TeamHealth. Prior to joining TeamHealth, Dr. Snowden served as the chief medical officer for Optum, the services division of UnitedHealth Group. Previously, he also served as chief medical officer at both UnitedHealthcare and Delta Air Lines. Prior to these positions, Dr. Snowden held a private practice in Louisville, Kentucky, and founded an occupational health consulting business. Dr. Snowden received his medical degree from the University of Louisville School of Medicine. He completed an internal medicine residency from the University of Alabama-Birmingham and is board certified in internal medicine and preventative medicine. Dr. Snowden also holds a Masters of Public Health degree.

About TEAMHealth

TeamHealth is one of the largest providers of outsourced physician staffing solutions for hospitals in the United States. Through its 19 regional locations and multiple service lines, TeamHealth’s more than 19,000 affiliated healthcare professionals provide emergency medicine, hospital medicine, anesthesia, urgent care, specialty hospitalist and pediatric staffing, and management services to approximately 90 civilian and military hospitals, clinics, and physician groups across the nation. 


Meet the Host

Brad Weeks

Director of Performance Improvement and Research, HealthStream

Brad has worked with our customers for more than 10 years as a coach and product manager in healthcare measurement, accountability, and performance improvement. Believing that ideas can change the world, Brad is committed to inspiring listeners through thought-provoking interviews with healthcare experts and leaders. "I'm excited to be talking to healthcare experts who will make us think in new ways and bring ideas and approaches for tackling healthcare's biggest challenges." In addition to hosting Second Opinions, Brad oversees product development for HealthStream's Patient Experience and Employee/ Physician Engagement solutions. He also speaks nationally on performance improvement and accountability.

Why Listen?

Not everyone agrees with the conventional wisdom about what's going on in healthcare. Second Opinions shares the insights of some of the most respected healthcare leaders and industry experts. In these candid interviews, we present a fresh, and sometimes unexpected approach to tackling today's top challenges in healthcare. Join us as we shake up the status quo and give you a second opinion to consider.

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