Article

HealthStream Competency Center Customer Spotlight: Kettering Health Network

Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced significant improvements.

April 01, 2021

Article

Learning From Patients: The Story of Ray

Every coach with a clinical background has a patient who has made a significant impact on his or her life--one who, while in the role of patient, has been the teacher. Ray* was that patient for me.

April 01, 2021

Article

The Intentional Pursuit of Your Best Healthcare Employees

There are dozens of statistics on healthcare turnover. Regardless of which figure one cites, they all point to the fact that adequate staffing is a serious issue affecting providers everywhere. It is not going to be getting any easier in the foreseeable future. There are a number of important elements to consider for a good retention strategy—this article does not attempt to explore them all. Instead, it focuses on what your organization can do to be proactive and stay ahead of the curve so your best employees stay your best employees—and don’t become someone else’s.

April 01, 2021

Article

Fear Stifles Healthcare Innovation

The biggest obstacle to innovation in an organization is fear. Fear limits a leader and keeps him or her from creating ideas or finding solutions that could positively alter or change the workplace. As a patient experience coach, I have spoken to many leaders who have great ideas but remain silent.

April 01, 2021

Article

Three Steps to Ensure Physician Alignment, Performance, and Career Satisfaction

No area has been so ignored in the push for healthcare reform as the need to prepare and position physicians to succeed—in their careers in the face of great changes, and as leaders and partners in changing the way care is delivered. The demands on physicians are changing at an unprecedented rate.

April 01, 2021

Article

Customer Uses HealthStream as a Foundation for Healthcare Onboarding

GHS faced the challenge of managing onboarding and compliance for its transient, non-employed staff—students, faculty, interns, contracted and agency staff, volunteers, affiliate physicians, and allied health professionals, who all needed orientation but were not officially employed by GHS. The hospital reduced training time for contracted new hires to 48 hours, allowing staff to be on the floor faster, resulting in cost savings by reducing staffing needs.

April 01, 2021

Article

The Financial Impact of Retention in Healthcare

For healthcare organizations, retention is critical in achieving patient-centered excellence. When retention suffers, the impact is felt across many hospital strategic priorities. Many organizations create a strategic goal around retention or employee turnover; however, retention matters, not in and of itself, but because of the outcome the goal produces.

April 01, 2021

Article

The Unique Issues of the Post-Acute Care World

The world of the post-acute care resident and family is the focus of much debate these days, but no one can debate the need for the care that these residents so richly deserve. Often this care is an indicator of employee engagement and commitment. Care providers interact with families who face fears, issues of safety, courtesy, respect and failure to meet expectations every day. How do you best address residents and families entering your facility with these fears?

April 01, 2021

Article

A New Way to Think About Conflicts of Interest in Medicine

On August 31st Health Economist Austin Frakt published an article in in the New York Times “TheUpshot” column suggesting “A New Way to Think About Conflicts of Interest in Medicine”.

April 01, 2021

Article

Value-Based Purchasing is on the Horizon for Home Health Agencies

The Centers for Medicare & Medicaid Services (CMS) has published its proposal to implement a Home Health Value-based Purchasing model for Medicare-certified home health agencies (HHAs) in selected states starting in 2016. The model will test whether incentives for better care can improve outcomes in the delivery of home health services.

April 01, 2021

Article

Selecting the Best Chart for Your Healthcare Data

The best chart is usually not the newest, most elaborate, or most colorful. In fact, it's often the opposite. You don’t order a medical test for a patient just because you can--don’t just use the sexiest chart available either. So, how do you determine which chart is right for your audience?

April 01, 2021

Article

Education is Vital for Controlling Communicable Disease Outbreaks: AACN

AACN Shares How Education is Vital for Controlling Communicable Disease Outbreaks. The highly publicized 2014 West Africa Ebola outbreak reinforced the importance of critical care knowledge, skill, and teamwork in uncertain situations to the entire healthcare community.

April 01, 2021

Article

Provider Enrollment Solutions Vital for Hospital Revenue Cycle Management: White Paper

In this White Paper, HealthStream examines the new environment for Provider Enrollment and its implications for hospital and health system leaders. We present new research collected in early 2015 by HealthStream from 130 hospital and health system credentialing executives throughout the U.S. who indicate that improving the Provider Enrollment function is a high priority in their organizations.

April 01, 2021

Article

Bringing Rounding to the Forefront of Healthcare Workforce Development

Rounding is one of the primary activities in which nurses engage to check on patients and their recoveries. With digital tools such as Orchid, nurse satisfaction can increase upwards of 50%, and organizations have a greater ability to make lasting improvements.

April 01, 2021

Article

Understanding Compliance for ADA and Section 508 Regulations

Several years ago, we started getting inquiries for our billing, security, and workforce compliance courses to be made compliant with ADA and 508 regulations. In particular, customers were expressing interest in the standards set forth by Section 508 of the Rehabilitation Act of 1973, as well as by the ADA.

April 01, 2021

Article

Improve Patient Outcomes with Evidence-Based Clinical Decision Support

EBSCO Health provides users with a wide array of content covering over 50 nursing specialties, leadership, management, culturally competent care, and more.

April 01, 2021

Article

Relationship-Based Precepting: Defined & Why It Matters in Healthcare

I recently conducted a preceptor focus group of 35 preceptors at a hospital in the Southern region of the United States. Preceptors in this focus group, who came from multiple specialty areas, reported not feeling adequately prepared to teach or facilitate critical thinking or clinical judgment.

April 01, 2021

Article

Healthcare Professional, Are YOU a Member of The A-Team?

Effective teamwork is more than just a “nice to have.” It is essential for safety, retention, continuity of care, positive patient/family experiences, and overall effectiveness.

April 01, 2021

Article

Relationship-Based Care and Oil Changes: A Lesson for Healthcare

Last week I saw Relationship-Based Care in action, and I wasn’t in a hospital.

April 01, 2021

Article

Education Is Not Always the Answer in Healthcare

When mistakes and errors occur in our organizations, it is our obligation to analyze these problems and assess the reason(s) why they occurred. These problems have many different names: sentinel events, incident reports, near misses, etc.

April 01, 2021