"I find in working with HealthStream in our partnership, it's the innovation, the caring that i see, and it's the collaborative relationship with HealthStream that is special."
— Annette Dailey, Learning System Manager
Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced these improvements:
Kettering Health Network (KHN) is a not-for-profit network of seven hospitals, eight emergency rooms, and more than 75 outpatient facilities in Southwest Ohio and Northern Cincinnati. From maternity care and state- of-the art cancer fighting technology to heart care and senior living, Kettering Health Network serves people at every stage of life. KHN has a total of 1,600 beds and 12,000 active employees. For the past three years, Kettering Health Network has been named a Top 10 healthcare system in the nation by Thomson Reuters. The Kettering Health Network’s mission is to improve the quality of life of the people in the communities it serves through healthcare and education.
When Kettering Health Network contacted HealthStream, they faced multiple training and management issues that are often common to large, diverse healthcare networks. The old system was very inconsistent between departments and exposed the company to risk by under-training in some areas and creating inefficiencies by overtraining in other areas. “Several years ago, we were all separate healthcare facilities, and we had evolved into Kettering Health Network. All departments had a best-training practice, but we were challenged with moving to one best evidence-based practice,” said Annette Dailey, Learning System Manager.
Although their overall primary need was a comprehensive, interactive learning system, Kettering faced other specific, system-wide challenges, including:
“Just our overall mandatory education, that was a huge risk for us... not having a standardized process and not being able to pull at a minute’s notice what our compliance was. HealthStream has helped us to do that,” added Dailey.
Kettering Health Network chose HealthStream’s Learning Center as a partner for learning management, and then built on that initial success by expanding to several other HealthStream solutions in order to leverage their resources.
“In the beginning, we started with the HealthStream Learning Center, but as a network, we wanted to move it to the next level and we brought on the Competency Center, Lippincott, and HeartCode,” said Dailey.
By partnering with HealthStream to create a technology- based, system-wide training network, Kettering reaped process improvements and efficiencies of scale. HealthStream fulfilled Kettering’s need for better documentation and reporting, as well as its requirement for better needs-based training with a requirement for standardized staff competency training to increase HCAHPS scores. Most importantly, due to training improvements, staff now spends less time off the floor, away from patients.
HealthStream’s Learning Management System and associated platforms have supported Kettering’s move toward one best practice across the network, as well as its creation of the Kettering Center for Nursing Excellence (CFNE). By integrating several HealthStream tools across its network of facilities, Kettering cut costs, increased employee satisfaction, met accreditation needs, and improved patient care.
“I find in working with HealthStream in our partnership, it’s the innovation, the caring that I see, and it’s the collaborative relationship with HealthStream that is special,” said Dailey.
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