San Juan Regional Medical Center (SJRMC) is a 198 bed, nonprofit,
community owned hospital, with a commitment to good
stewardship principles that enhance services and care. Though
they had been utilizing the Performance Based Development
System (PBDS) to assess nurse competency for 19 years, the
growing organization needed to adapt to changing clinical needs.
Their “wish list” of items for improvement included a program that
offered a more detailed description of nurse progress, indicators for
targeting strengths and weaknesses, feedback on and prioritization
of problems, and the precision of a quantifiable score as opposed
to a rating.
Noting that HealthStream’s Jane™ would immediately fulfill
many of their wish list items, SJRMC began using Jane™ for new
graduate nurses, transitioning staff, and traveling nurses. Leaders
noted that with transitioning nurses, Jane provided assessment
of competency gaps, recommendations for personalized
competency plans at scale, and evidence-based learning options.
Additionally, travelers expressed relief that the system of testing
was so much easier now. Overall, leadership felt the change
provided “phenomenal” results—specific benefits awarded
kudos included the support HealthStream provided with Jane™
SJRMC experienced a reduction in CLABSI and CAUTI, two
common healthcare-acquired infections (HAIs), due to their
improved orientation program that includes Jane™. Significant
time and cost savings were other valued impacts. SJRMC
estimated educators saved an average eight hours per nurse
assessment by reducing the time spent preparing, proctoring,
reviewing results, writing plans, and meeting with students or
managers. With an average $280 savings per assessment, SJRMC
realized more than $40,000 in savings within the first seven
months. Reduced assessment anxiety among staff was another
plus, as was the quantifiable data on staff learning.