Presbyterian Senior Living wanted to improve survey results and strengthen its Quality Assurance and Performance Improvement (QAPI) process across its health centers. To do that, leaders needed a consistent way to mimic the annual survey process, prepare for onsite assessments, and complete facility investigations with confidence. They also wanted a clearer view of resident, family, and staff concerns so they could address issues early and improve customer satisfaction. Together, these goals supported one larger aim: higher quality star ratings and a more proactive approach to delivering quality care in every health center.
Facilitators wanted the opportunity to mimic the process and resources, as utilized by surveyors, during an annual survey. They implemented HealthStream Quality Manager for their health center survey preparedness, completing 3 HealthStream Quality Manager cycles per year, routinely conducting the QAPI Assessments and Resident/Facility Investigations, with plans to utilize the HealthStream Quality Manager Mock Survey workflow in the near future.
The process has been very useful for addressing concerns prior to the actual survey. Once the process was fully implemented, they've achieved a high commitment to completion of Resident Sample Assessments and Investigations. The facilities have met completion goals for QAPI Assessments and Facility Assessments and QAPI plans have been updated continuously. The Resident Sample Assessments have revealed Nutrition and Wounds were consistently high triggers, something that may not have been uncovered otherwise. It has led to a Wound-Dietary Protocol to address concerns.
Presbyterian Senior Living is a non-profit retirement and senior living organization with 30 locations serving more than 6,000 seniors.
3 facilities achieved deficiency-free surveys in first year.
