Cookie Notice

Last Updated September 1, 2021

This Cookie Notice is part of the HealthStream Privacy Statement. It explains how HealthStream deploys cookies as part of our Services and your options to control how those technologies interact with your device. If you have any questions, please contact us at or 800.521.0574.

1. What Are Cookies?

Cookies are alphanumeric identifiers that transfer to your device when you visit websites or use online services. Some cookies make it easier for you to navigate the online service, while others are used to enable a faster login process or track your activities. Session cookies allow information systems to uniquely identify you during a session or while you are logged in. They exist only during an online session and disappear from your device when you close the website or turn off your device. Persistent cookies track aggregate and statistical information about your online activities. These cookies remain on your device after you have closed the website or turned off your device.

2. Where We Set Cookies

HealthStream sets cookies on our Site and other online Services, as well as in the emails we send so we know when the email is opened. We use both first party cookies, meaning cookies that originate from HealthStream, as well as third-party cookies, meaning cookies that originate from a third-party hosting company. HealthStream is not responsible for how third-party cookies behave or may change from time to time. Third-party cookies and similar technologies are governed by each hosting company's specific privacy notice. We may also use small transparent images called "web beacons" or "pixels" that provide us with tracking statistics. You can control how cookies interact with your browser as described in our Controlling Cookies section.

3. Cookies We Use

This section provides information about the cookies we use on the Services. Note that the names of cookies and their use can change from time to time as necessary to ensure that our Services function as intended and, for third party cookies, as determined by the third-party cookie host.

  1. Strictly Necessary cookies are necessary for our services to work as intended. HealthStream does not currently use any cookies on the Services that are strictly necessary.
  2. Functionality cookies monitor and enhance your user experience on our Services. They include:
    • Crazy Egg cookies track and remember user session information to help users navigate Site features.
    • Hello Bar cookies enable HealthStream's online forms and other functions and features on the Site and other Services.
    • Pardot cookies remember user preferences and manage logged-in sessions on the Services. You can learn more about these cookies and at Pardot Cookies and Activity Tracking.
    • SnapEngage cookies enable HealthStream's live chat function. You can learn more at the SnapEngage Help Center.
    • SiteImprove cookies assist with website performance and accessibility.

    These cookies help us to identify errors and other issues users may face when interacting with and provide insight into performance of the Services.

  3. Analytics cookies help us understand how users engage with HealthStream. We use analytics cookies provided by these third parties:
    • Crazy Egg cookies to track online sessions and monitor user interactions with the Services.
    • Google Analytics cookies help HealthStream measure how users interact with Site content. To learn more, see Google Analytics Cookie Usage on Websites.
    • SiteImprove cookies track content interactions to help us manage our marketing campaigns and create an optimal user experience. 

    These cookies to collect and report statistics about how you use the Services so HealthStream can provide you with a better user experience.

  4. Advertising cookies are set on the Services by a variety of third parties, which may include:
    • Hello Bar cookies track user activity on the Services to deliver targeted promotional content.
    • Pardot cookies provide HealthStream with marketing automation support. You can learn more about these cookies and at Pardot Cookies and Activity Tracking.

    We use these cookies to personalize and measure the effectiveness of advertising on the Services.

4. Controlling Cookies

  1. Cookie Consent Banner
    You may see a cookie consent notice when you visit the Site. When you consent to cookies on our cookie consent banner, we may deploy cookies to your device in correspondence with your selections. You may adjust your cookie selections at any time, and we will display the cookie consent notice to you periodically.
  2. Device Settings
    Most devices, operating systems, and web browsers automatically accept cookies. If you prefer, you can edit your options to block or disable cookies. You can also adjust your settings to notify you when you are sent a cookie. You can also install third-party plugins to control cookie behavior. Note that web beacons and pixels are not stored on your device in the same way as cookies. If you disable cookies, these technologies may still load, but their functionality will be restricted. If you disable or refuse cookies or block the use of other tracking technologies, you will be able to use certain HealthStream features, but some or all of HealthStream's features may not function properly.