
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreKey Performance Indicators (KPIs) help us measure value in healthcare. These are important metrics in the current healthcare business environment as we continue to evolve away from a volume-based system and towards a value-based model for reimbursement and public reporting purposes.
Building a great dashboard, optimizing analytics and reporting for your team and choosing the right KPIs are the keys to managing the vast amounts of data that are generated by every healthcare organization. All of these are essential elements towards building a more sustainable, safe, efficient and reliable organization. While there are literally hundreds of KPIs from which you might choose, the following should definitely be on your radar screen.
1. Average length of stay - Length of stay is typically part of every dashboard. Be sure to include the ability to report this data by various categories including procedure, unit and other patient demographic categories for a more accurate and actionable picture of this indicator.
2. Readmission rates – Too many unscheduled readmissions within 30 days of discharge can result in penalties for hospitals making this another critical KPI which means that it should have a place on every hospital’s dashboard. Using electronic health records (EHR) to identify at-risk patients, appropriate coordination of care, clear discharge instructions, and evidence-based medicine can help hospitals avoid these penalties.
3. Bed Availability – The pandemic has put the spotlight on this measure for patients, consumers and healthcare leaders. This KPI helps leaders identify the percentage of beds available during a specific period of time. This indicator can help to reduce pressure on people, the facility and may also help in infection control.
4. Bed/Room Turnover – This measure should be reported with bed availability and indicates how efficiently patients are being discharged from and admitted to the facility. Changes should also be tracked against unscheduled readmission rates to insure that pressures to discharge patients promptly are not driving any increases in readmission rates.
5. Patient Perceptions of Care – This KPI is likely already on the dashboard of every hospital regardless of size or orientation. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been in use since 2006 to measure patient perceptions of their experiences. Performance on these measures drives a percentage of reimbursement making it essential to any organization’s dashboard.
6. Patient Safety Measures – Quality and safety indicators help healthcare leaders, insurers and regulators measure how safely and effectively care is being delivered. Value-based KPIs such as post-operative infections, medication errors, sepsis, urinary tract infections and antibiotic-associated diarrhea are key indicators of how safely and effectively care is being delivered.
7. Medical Equipment Utilization – This KPI can be overlooked, but it should be reported as well as it has implications for patients and finance. The results can help prioritize the purchase of new, advanced, high-cost equipment. It can also be an early warning system for over-used equipment that is in danger of needing maintenance potentially leading to diagnostic and treatment delays.
Do not overlook the operational and revenue cycle measures. Consider including these KPIs.
8. Accounts Receivable Turnover – Accounts receivable (AR) is an indicator of how efficiently the organization is collecting receivables. Even small improvements in the revenue cycle can contribute to the overall financial health of the organization.
9. Claims Denial Rate – The majority of healthcare costs are paid by health insurers so it is important to understand the rate of denials as well as the causes of those denials.
10. Claims Processing Time – Every organization can be dealing with literally dozens of payors. This KPI can vary significantly by payor but it is an important financial metric that helps predict cash flow and manage AR.
Whether you are reporting ten KPIs or hundreds, be sure that the way in which they are reported truly delivers the kinds of insights that support decision-making in the C-suite and at the unit/department level. Use dashboards and reporting tools that help keep leaders focused on the right KPIs and help users customize their view from an organization-wide look to a unit or department level. Be sure to provide education that will help users build the reports that will help them the most.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products