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View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
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Learn MoreBy Eric W. Heckerson, EdD, RN, FACHE, Senior Manager of Learning & Content Development, HealthStream
Virtually every hospital and healthcare organization is attempting to improve (or sustain) an optimal experience for their patients and visitors. There are countless tools and tactics available for leaders to use to shepherd their efforts. And, those reading this blog are likely interested in learning anything new that might assist in achieving their patient-centered aspirations and goals. To that end, let’s consider how applying the principles of adult learning might be applied to any patient experience roadmap.
One-time Training Is Not Sufficient.
No matter what tools are used to enhance the patient experience, the staff and leaders expected to implement them must be taught those tools---and held accountable for using them consistently. Unfortunately, many organizations rely upon traditional or a one-time training session to teach new tactics and set expectations to then rely upon trust and hope for compliance.
While there are certainly rockstar educators in the world more than capable of conducting high quality training sessions, the reality is that no method of training, no matter how good, in and of itself rarely changes behavior. In other words, countless studies support the notion that learners must hear something multiple times in order to truly “get it” and absorb it into their practice.
A Blended Learning Approach is Optimal
A more effective approach for teaching any new tactic or technique is a layered or blended learning approach. This method employs multiple modalities to engage the learner in a variety of ways over the course of time to ensure the message is sent, received, and firmly implanted in the learners’ mind and applied accordingly. The three main ingredients of the blended model are courseware or digital learning, traditional classroom training, and coaching/mentoring (all of which would be supplemented by printed materials).
Computers and online learning are becoming ubiquitous in the modern era. The latest generation of learner expects and is very adept at using computer and digital resources to learn or reinforce something they have learned. Using courseware, videos, and micro-learning (defined here as digital learning under 15 minutes) can be used to introduce a topic as a preview, reinforce it following classroom training, or refresh training a year after learning something.
Traditional classroom training continues to play a role in teaching adult learners. Despite the advancements in technology, nothing thus far can take the place of human-to-human interaction. Such training, however, should be focused, interactive, and only as long as it needs to be to meet the objectives. And it should not be the only exposure that a student has to a new topic. The Ebbinghaus forgetting curve (YEAR) reminds us that most of what we learn is forgotten over the course of time---unless there is effort made to hardwire that learning into the long-term memory.
Counteract the Forgetting Curve
One way to counteract the effect of the forgetting curve is through the concept of “dripping,” in which content is figuratively dripped out over the course of time to keep the new information fresh in the learner’s mind. Dripping could be done through taking an online course, watching a quick video, or through the third element of the blended learning model---coaching/mentoring. In this element, the human interaction from another person acts as the catalyst to continue the learning process. It might be a leader, a peer, or someone in a formal coaching or mentoring role. Regardless of exactly who it is, the process is a highly effective adjunct to courseware and in-person training.
While there can certainly be slight nuances in the way adults prefer to learn, the vast majority benefit from any model that employs variety and choice in its approach. A blended learning model is ideally suited to develop any adult and can also be applied to the process of teaching skills needed to improve the patient experience at your facility.
Learn more about HealthStream Training Solutions.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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