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Learn MoreThis blog is taken from a recent HealthStream webinar titled “Building Psychological Safety and Belonging in Your Unit.” The webinar was moderated by HealthStream’s Beth Pfeifer, Product Marketing Manager and featured Cindy Cain, DNP, RN, CNS, CCRN-K, Clinical Practice Specialist for the American Association of Critical Care Nurses (AACN).
The term “quiet quitting” is one of the latest workplace buzzwords. Quiet quitting really looks like a loss of engagement and results in employees setting boundaries around their work duties – essentially setting a “work-to-rule” policy that limits their activities to just those in their job descriptions to avoid working longer hours and extra assignments. The webinar focused on practical tools to help healthcare leaders embrace strategies that will help strengthen staff engagement, retention and satisfaction.
Cain began by acknowledging that quiet quitting can be a double-edged sword. Some see it as a means of self-care – people are simply pulling back and giving themselves time to heal and that eventually they will re-engage. “Conversely, there are those that see it as quite alarming as it points to a level of disengagement that we have not seen in a very long time,” said Cain.
Regardless of how quiet quitting may be perceived, there are some undeniable consequences to ignoring the importance of psychological safety and belonging. Cain cited the recently published AACN National Nurse Work Environment Report1. Although not surprising, the results indicated that improvements in the work environment are critical.
Healthcare leaders manage multiple priorities, so why should building psychological safety be one of those priorities? Simply put, psychological safety and belonging are critical to the safe and effective delivery of healthcare. Psychological safety results in:
In a unit where nurses feel like they belong, they will have a feeling of security and support along with a sense of acceptance and inclusion. When psychological safety is combined with belonging, nurses feel like they can bring their authentic selves to work which results in improved performance and higher levels of engagement.
Leadership matters when creating psychological safety and belonging. Leaders need to be transparent and willing to admit mistakes when appropriate. Leaders will need to be patient, vulnerable, and accepting of different points of view.
In addition, Cain gave some specific recommendations on how managers can help to build psychological safety and belonging on their units.
Leadership matters when creating psychological safety and belonging, but employees should contribute too. They should be encouraged to praise their colleague’s work as appropriate. They should also be urged to provide timely and honest feedback for their colleagues and their leaders, and be willing to thank them for their contributions. Like their managers, they should also be respectful of everyone’s opinions.
AACN has established some standards to help leaders assess the health of their work environments. You can begin with an assessment to evaluate the health of your unit. The assessment will help you evaluate: skilled communication, true collaboration, effective decision making, appropriate staffing, meaningful recognition, and authentic leadership.
Cain also recommended psychological safety assessment tools from both Google and Magnet. In addition to these tools, she recommended that leaders take the time to better understand their own leadership styles through the use of leadership style assessment tools. Results from tools that assess team and leadership strengths can help inform the process for building psychological safety and belonging.
1 https: //doi.org/10.4037/ccn2022798
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All Products