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View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
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View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreTo create a culture of compliance, employees have to understand why the compliance training assigned to them is necessary and important. Christine Thomas, Manager on the Compliance Content Development Team at HCCS, A HealthStream Company, advised, “If you make them feel like they are all stakeholders, and that everyone in the organization is in this together, you can go a long way towards creating the compliance environment that is your goal.”
This blog post, the first in a series of four, is based on our webinar, “4 Necessities to Building an Indestructible Compliance Training Program,” in which compliance training experts from HCCS shared their insights and wisdom about using compliance education to strengthen the organizational approach to healthcare compliance. Effective compliance training can help every employee understand their compliance obligations and make them extensions of the compliance team.
Communication Sets the Tone for Compliance throughout an Organization
Christine Thomas shared that compliance training “helps to communicate the tone from the top, especially the commitment to compliance, which influences the overall culture of your organization.” Compliance training can foster better communication between staff and your compliance office, particularly if training occurs face to face. Even in online training, learners can get a sense of who your organization is and that you welcome their input. In this way training helps staff to become your eyes and ears—you train staff to detect suspicious behaviors or activity and to know what to do when that occurs.
Employees Need to Understand the “Why” of Compliance
Providing compliance training is a way to ensure your business is conducted ethically and within the boundaries of the law, and it reinforces your organization’s good reputation. Educating your organization also demonstrates a proactive approach to the detection and prevention of unlawful activity. Thomas recommended that “training should convey the why of compliance to improve acceptance.” She added, “Learners tend to be more amenable to imposed requirements when you have an understanding of why they exist.” Importantly, compliance training should impart individual responsibility that reinforces the obligation to be a good citizen and to be accountable.
Make Compliance Training an Essential Part of the Employee Experience
A strong culture of compliance underscores the duty to report as well and supports a policy of non-retaliation when an issue or concern is reported in good faith. Thomas explained, “Many organizations incentivize staff by making completion of compliance training and attesting to your code of conduct requirements for annual evaluation merit increases.” The goal is to create a culture with a sense of shared responsibility where employees feel, “We're all in the same boat regardless of our position.” Thomas insists that to be effective, “Training should help employees apply complex laws and regulations to their daily work, and it should include how they can access your policies and procedures for guidance.” What makes training much more meaningful is to “provide examples of illegal or suspicious behaviors that illustrate the kinds of things that you want reported.”
Watch the full webinar here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products