By Brittney Wilson, RN, User Engagement Manager, HealthStream
The world is looking different in 2020. The Coronavirus pandemic has made it clear that quick and easy access to accurate information is so important. Since long before the current situation made this undeniable, HealthStream has been working to ensure our customers receive the information they need quickly and easily. We have been collaborating directly with our customers to understand what information they need to do their job well. We heard their feedback and desires loud and clear.
Do you want quick and easy access to HealthStream product training, videos, and tools to do your job well? We’ve answered your call with the new HealthStream Community.
HealthStream Community has made it easier than ever to access product documentation on demand. For example, if you want the latest administrator guide for the new Jane product, simply navigate to the Jane page. You’ll find up-to-date guides, documentation, technical information, and product education to get the most out of your HealthStream purchase.
In addition to easily finding information via intuitive navigation, the powerful Community search engine puts all available support material, discussions, questions and answers at your fingertips.
One of the many benefits of being a HealthStream customer is the ability to leverage our robust network. The HealthStream Community gives you direct access to other users of the same products and services.
The Community is private and exclusive to HealthStream clients and is only accessible to those administering and supporting HealthStream products. Importantly, it allows you to ask your questions in a safe environment with users just like you.
You have many options! The HealthStream Community is available for you to ask questions about HealthStream products, healthcare industry trends and issues, and other topics that impact the important work you do.
Two of HealthStream’s core values are “Delighting Customers” and “Driving Innovation.” As a result, we are constantly looking for opportunities to improve your experience. You can suggest product enhancements and ideas in our new Ideas portal.
Once your idea is submitted, we work behind the scenes to review, prioritize, and implement as many requests as we can while keeping you updated on their status.
We know that your desire to access information is paramount. We’ve worked to evolve the HealthStream Customer Service model to give you on-demand access to the resources you need, as well as the ability to ask peers and HealthStream product experts your questions.
The HealthStream Customer Service team is still here for you. However, we know that you want additional resources to solve your problems, including quick access to information and the ability to connect with others for recommended practices and advice.
We’ve answered your call and will continue to evolve our support as we grow together and focus on our mission to improve the quality of healthcare by developing the people that deliver care.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Learning & Performance
When you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.View All Quality & Compliance
Fulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.View All Products
HealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.View All Reimbursement
Learn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.View All Resuscitation
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.View All Clinical Development
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.View All Products
Learn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.View All Credentialing
Make sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.View All Scheduling