Hospital Implements EMR System Using HealthStream for Training

April 1, 2021
April 1, 2021

This HealthStream customer spotlight was featured in our most recent issue of PX Advisor


Baptist Health includes five nationally accredited hospitals, the region’s only children’s hospital, plus more than 200 primary care and specialty physician practices, children’s specialty clinics, home health care, occupational health, pharmacies, rehabilitation services, and urgent care. It employs nearly 9,000 staff, and operates over 1,000 beds, serving patients and families in Northeast Florida and beyond.


In June 2011, Baptist Health began its migration to a system-wide electronic medical record system (EMR). Under the theme of “SHIELD” (Safe Health Information and Electronic Data), Baptist Health implemented a system-side conversion to EMR in 3 stages. While the implementation of the EMR system offered many advantages for the system, it required much end user training and support, involving over 113 courses, over 1000 individual classes, and thousands of learning completions.   

HealthStream Solution   

Through the HealthStream Learning Center (HLC), system administrators and educators were able to set up and track courses and live training classes to support instructors, super users, and end users. A centralized process was established for configuring, publishing, and updating all of the SHIELD courses and class listings in HealthStream. In addition, a daily schedule was developed for instructors to forward class rosters to a central administrative team for documenting training completions in HealthStream and archiving the records. Since the SHIELD implementation at Baptist concluded in May 2012, HealthStream has continued to serve as an education and training platform for hosting and tracking EMR training for new hires, as well as managing upgrade training for existing staff.   


Thanks to the HLC’s intuitive course management structure and flexibility, the Baptist SHIELD education team was able to configure and manage more than 113 courses and 1,028 EMR role-specific instructorled classes, resulting in a total of 13,854 individual learning completions.  In addition, leveraging HLC Course Completion and custom reporting functionality, the education team provided weekly completion reports to senior leadership and adjusted training schedules as needed to ensure maximum participation. The ability to provide regular report data to leadership was a key factor in the high percentage of clinical user training completions. For example, at the conclusion of the Stage 2 training phase, 95% of the Downtown hospital clinical users and 98% of the Wolfson Children’s Hospital clinical users had completed EMR training.