HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStop wasting money on RCM issues. Learn how to Provide your team with expert-led revenue cycle training to help them reduce denied claims, reimbursement mistakes, and more.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreWritten by Thomas Heitz, CPCS, Clincal Solutions Consultant, HealthStream
Back in April 2022 I authored an article entitled "Life Amid COVID: How Managing Staff Has Changed". It discussed the impact of the COVID-19 pandemic along with what we were beginning to understand as the ‘Great Resignation (1)’ which was coined by Anthony Klotz a professor at the UCL School of Management. The ‘Great Resignation’ which began in early 2021 continued until April 2023. COVID-19 resulted in many medical staff offices moving to be fully remote for the first time. All at once COVID-19 changed how we worked and how managers had to manage their staff. What we didn’t realize at the time though was that the subsequent great resignation would leave many medical staff offices with unfilled openings. With the data collected over the past year and a half we can now start to see where organizations are headed.
Our 2023 Annual Report on Medical Staff Credentialing found that 62.8% of the 444 respondents to the survey had to recruit staff in the last 12 months with the two biggest recruitment challenges being candidates with the skill set for the position (75.1%) and finding experienced candidates (74%). Yes, the number of applicants is up, sometimes dramatically, however the pool of qualified candidates is limited. To a certain extent this isn’t terribly surprising. During the early days of COVID-19 we saw many medical staff offices furloughing staff, some of which never returned. In 2021, 23.3% of survey participants of our annual survey on medical staff credentialing reported credentialing staff had been furloughed or permanently laid off. However, in our 2022 survey, only 43.3% of participants reported that their organization had added this furloughed or laid off staff back (3). Throughout 2021 and into 2022 we also saw employees pivoting to other roles or other fields all together. Even now, healthcare workers continue to resign, however, not at the rate we saw during the ‘Great Resignation’ when 4.5 million resignations were recorded in November 2021 at the highest level in governmental records dating back to 20004 . It’s fair to say that many of these resignations came from front line staff, however as anyone who works in credentialing or enrollment can tell you, our offices were not immune to this phenomenon.
As we head into 2024, where do we stand in terms of the employment landscape and how has managing staff changed? Throughout 2022 and into 2023 we saw many organizations, including in healthcare, asking employees to return to the office (RTO), at least a few days a week, if not fully. On the other hand, some organizations blazed ahead with a fully remote workforce. They no longer have offices and are looking to a new, fully virtual future. When we think about Medical Staff operations or credentialing there isn’t necessarily a clear-cut answer on the best approach. Not only is each organization different, but the processes they are performing can also vary widely. This often comes across when I talk to my colleagues about what their organization is doing as they search for a path forward. Managers are looking to balance the needs of their organizations while considering what is needed to retain staff and recruit new employees.
WFH Research conducts a monthly Survey of Working Arrangements and Attitudes and has found that in 2023 the percentage of paid full days worked from home appears to have stabilized.
These results indicate that most organizations have determined whether they are going to be office based, hybrid or remote. In our 2023 Annual Report on Medical Staff Credentialing, we did not include any questions asking respondents what their current work model is. However, we plan to ask this question in 2024 so we can better understand where healthcare organizations are landing. This information may help provider further insights for leaders who are still undecided or interested in seeing what other organizations within the industry are doing. Keep an eye out for our 2024 survey which should be hitting your inbox in early 2024!
As organizations look to better manage their staff in this new work environment, they should look to implement some of the following, if they have not already:
While these are just a few suggestions, hopefully they will further discussions within your organization not only amongst leadership, but your employees as well. These can also be good considerations even if your organization requires employees to be onsite. Having this data may help give your organization an edge when it comes to recruiting or filling open positions in what has become an increasingly competitive market for experienced talent.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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