This blog post excerpts an article in the Q4 2015 issue of PX Adviser, our quarterly magazine designed to bring you thought leadership and best practices for improving the patient experience.
Echo is a new venture launched by HealthStream to deliver unique value for hospitals, health systems, ambulatory and retail facilities, medical practices, and post-acute facilities. Echo, A HealthStream Company, is the combination of two market leaders recently acquired by HealthStream: HealthLine Systems and Sy.Med Development. These two companies, complemented by unique HealthStream assets, establish Echo as the market leader in medical staff credentialing, payer credentialing, and provider enrollment, provider analytics, provider onboarding, and solutions to transform patient experiences at the first touchpoint with healthcare contact centers. As of the formal launch of Echo in October 2015, more than 2,000 healthcare organizations are already relying on the company’s powerful suite of products.
What Problems Can Echo Solve for the Healthcare Industry Today?
Provider data management must become a core competency for healthcare organizations, underpinning a multitude of critical processes to boost care quality, admissions, revenues, and patient and provider satisfaction. To achieve these aims, hospitals are seeking to optimize how they analyze providers, streamline administrative processes, comply with regulations, and connect patients with the right provider. For example:
In sum, Echo will enable healthcare organizations to accelerate the time to connect patients to the best care provider, credential and onboard your providers, enroll your providers with applicable payers, and analyze provider outcomes. At Echo, we are passionate about helping hospitals launch paperless credentialing processes, reduce the provider enrollment timeline by 30-70%, boost CAHPS scores by transforming call centers into Patient Experience Hubs, accelerate provider onboarding and improving provider satisfaction, and drive improvement and transparency through unique and validated provider scorecards.
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