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View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
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View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreCooper University Health Care is the clinical campus for Cooper Medical School of Rowan University and a leading provider of health services to southern New Jersey. Currently, it serves more than half a million patients a year. With ambulatory offices spread throughout New Jersey and Pennsylvania, Cooper employs 700 physicians in more than 75 specialties and a total of 6,000 staff.
An Archaic, Cumbersome Compliance Education System
Until recently, Cooper kept its clinicians and employees updated on healthcare regulatory changes with paper-based or in-person compliance training programs. New employees typically received handouts and returned a signed acknowledgement at the end of the introductory training day. Likewise, existing employees would receive similar sheets of compliance updates with a short assessment and attestation form at the end. Constantly evolving regulations, combined with a rapidly growing organization and conflicting employee schedules soon made this type of training impractical. Moreover, the compliance team had no effective system to track whether education was completed or to ensure employees understood the training. By its nature, the compliance program had to focus more on “documentation” than education.
The Office of Inspector General stipulates that education is one of the seven elements of an effective compliance program, so regulatory compliance training was a top priority for the organization. In selecting a system, it was considered essential that content was regularly updated and available via their learning management system (LMS). Faced with these challenges, Cooper’s compliance director, Robert Kay, advocated for the organization to move to a comprehensive online training system. This program would not only track employee progress, but would also provide interactive, engaging content that was updated on a regular basis.
The Decision to Adopt HCCS Compliance Training Content
After a thorough vetting process, Cooper determined that HCCS offered the ideal compliance content for its needs. “HCCS content is delivered to learners in an engaging, interactive style,” Kay explains. Other vendors delivered courses in a manner similar to ordinary PowerPoint presentations, lacking the interactive and creative approach that appeals to adult learners. Furthermore, the regulatory compliance content from other vendors was lacking because they failed to fully consider the perspective of an integrated healthcare organization. Despite the often dry and complex issues involved in compliance, HCCS’s training modules engaged employees in a variety of job roles. In addition to the Professional Compliance course, Cooper also acquired HCCS courses for Corporate Compliance, HIPAA Compliance, the Deficit Reduction Act, and Identity Theft Prevention.
How the System Was Implemented
The HCCS training courses were integrated into the organization’s Learning Management System and were rolled out to senior management first, to encourage top-down acceptance. After senior management was trained, nursing staff was next, followed by other clinicians and then the rest of the hospital staff. The organization then trained all staff members at their ambulatory clinics. Cooper employees responded positively. Completing training when it fits in their schedules and having courses available from any computer are major benefits. Employee feedback indicates they enjoy and learn from the engaging multimedia courses with full-motion video and interactive features. “Compliance training is never a favorite part of anyone’s job, but most employees tell us they learn something new and it’s meaningful,” Kay says. “Supervisors and compliance staff appreciate being able to easily track which employees have completed training and assessments, as well as the simple reporting functions.”
Achieving a New Standard of Compliance Education
Compliance staff at Cooper continues to be pleased with the HCCS courses, and the HR department recently added sexual harassment prevention training to its array of learning modules. Kay has been impressed with HCCS’ client service, which included a call from the company president to ensure Cooper’s satisfaction. “HCCS has always worked well with us on any issue or question we’ve had since adoption,” Kay notes. “They’ve gone the extra mile to make sure we’re happy.” Apart from the wide array of courses addressing professional and corporate compliance, the greatest benefit for Cooper is that training is now tracked, monitored and documented, mitigating any compliance violation risk for the organization. That piece of mind allows clinicians and staff to concentrate on their core competencies: world class patient-centered care, education and research—all resulting in a healthier community. “HCCS has helped us propel our compliance training and other online education programs into the 21st century,” Kay says. “I’ve seen enough of the other courses to know that if you do compliance training online, HCCS does it better than anyone else.”
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
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