
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreHealthcare organizations benefit when their performance management systems align with organizational goals. In a recent webinar about the interaction between healthcare performance management and learning, HealthStream's Director of Performance and Talent Development, Brad Weeks, spoke with Heath Nodine, Performance Management Coordinator at AnMed Health in Anderson, South Carolina, who is responsible for the development and presentation of his organization’s performance evaluation process.
Since implementing the HealthStream Performance Center in 2015, Nodine has helped create a consistent and transparent evaluation process that cascades the organization's strategic goals and performance standards to all staff. Through this process, AnMed Health has created a goal-oriented culture that is aligned from the top down. As part of the webinar, Nodine identified the following seven recommendations for any healthcare organization interested in using performance management to strengthen culture and achieve strategic initiatives. They are:
(1) Establish a Consistent, Standardized Performance Review Process across the Entire Organization.
Inconsistency in performance evaluation across departments can be a strong driver of employee dissatisfaction. Nodine relates how his organization once used a variety of evaluation tools across departments, citing examples ranging from a 6 page, 51 line item form to a five or 6 line checklist. The truth to be found in comments like “The way I'm evaluated in this department is entirely different than how that department does theirs," led the executive team to support a complete redesign of the performance evaluation process.
(2) Use Performance Evaluation to Get All Staff Focused on Organizational Goals.
Initially, only managers and above were evaluated for their contribution towards the organization’s strategic objectives. Now, to strengthen accountability, the organization’s goals are cascaded down to the entire team in their evaluations. Nodine shares, “When a goal is ultimately cascaded down to an employee, they're able to look in the system and follow that trail back up to see how it really plays a part in the big picture.”
(3) Make Certain Performance Goals Are SMART Goals— specific, measurable, attainable, relevant and time-bound.
If goals meet these criteria, they are realistically achievable rather than impossible. Nodine advises that in an ideal situation, achieving them fully also requires “a little bit of a stretch to exceed as well.”
(4) Start from the Executive Level Down to Ensure Strategic Goals Are Covered Correctly.
Avoid frustrating re-work by relying on leadership to establish direction first. Nodine recommends when it comes to setting goals, “It is really important to make sure you follow the chain of command and work your way down, so that you're not having lower levels trying to set their goals before you find out what the top level is ultimately working on.”
(5) Make Sure Goals Align With What Employees Actually Do Day to Day.
According to Nodine, the tasks that make up a goal are vitally important, “whether that's cost savings, trying to meet patient experience targets, or any team efforts. It is important for the staff to be engaged in that—you don't want to set them up with something that they play no part in, because this is their performance evaluation.”
(6) Performance Review Should Transition from Once a Year to a Continuous Operation.
Nodine shared that his organization is implementing midyear reviews as an additional effort to get staff more engaged in the system. A supplement to these review opportunities is staff rounding, where leaders can talk about the departmental goals, give updates, ask questions about their individual goals, and have the chance to further emphasize the organization’s performance standards.
(7) When Establishing a New Performance Management System, Be Sure That All Key Players in the Organization Are Involved.
Organizations should avoid creating the impression that a performance management system is the product of one group which only hopes for its adoption by everyone else. For Nodine, “It's really been helpful along the way to have our CEO, our VP of HR, and everybody who needs to be a part of the process in the room together so that we can talk about it as a team.”
Performance management, when done well, can be a tool that unites a healthcare organization and truly has an impact on care quality and outcomes. Successful change of this magnitude may involve a reshaping effort from the ground up and strong commitment at the highest levels of leadership. The payoff can be greater accountability, higher employee satisfaction, improved employee engagement, and better staff understanding of organizational goals and strategic direction.
Hear the full Webinar recording here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's provider credentialing, privileging, & enrollment solutions for healthcare organizations.
View All CredentialingExperience standardized and centralized healthcare provider credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products