
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
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View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
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View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreOne in five hospitalized Medicare beneficiaries is readmitted within 30 days of discharge from an acute care setting at a cost of $2.6 billion annually; three quarters of these readmissions are potentially avoidable. HealthStream partnered with Duke Health to study ways to optimize the care of this important and growing population.
In a recent HealthStream webinar, Dr. Eleanor McConnell, director of the Duke Centers for Excellence in Geriatric Nursing Education, and Dr. Mitchell Heflin, associate professor of medicine at the Duke School of Medicine and senior fellow in the Center for the Study of Aging and Human Development, spoke to us about ways to improve healthcare for vulnerable seniors. They made the following recommendations for better care:
Identify Patient Frailty
An important step in determining the care plan for an older patient is to assess whether the patient is frail. According to Dr. McConnell, “Frailty increases the risk of falls and fractures, disability, hospitalization, complications after surgery, and even death. A caregiver can determine frailty by asking the person five simple questions, easily remembered using the simple mnemonic, F. R. A. I. L.” McConnell says if a person answers yes to three or more of these questions, he or she meets the definition of frailty:
Fatigue—Do you tire easily?
Resistance—Can you climb one flight of stairs?
Ambulation—Can you walk one block?
Illness—Do you have more than five chronic illnesses?
Loss of weight—Have you lost more than 5% body weight?
“Determining frailty early in a hospitalization helps clinicians address the root causes of falls, disabilities, or complications, and allows them to make better plans for post-hospital care,” says McConnell. “Frailty, in combination with other risk factors, increases an older patient’s vulnerability to a difficult transition of care and re-hospitalization.”
Focus on Care transitions
In addition to frailty, says McConnell, “Older patients are more vulnerable during transitions of care because they may have poor health literacy, decreased social support, functional impairment, and or medical problems, such as coexisting chronic medical problems.”
Study participants saw a need to increase the care team’s confidence about speaking up at the time of discharge regarding concerns they may have. The module seeks to improve team knowledge and provide caregivers with the tools they need to achieve a more effective transition of care.
Establish a Shared Framework for Caregiving Across Professional Disciplines
Inter-professional cooperation while caring for older adults is essential. “While care providers should rely on their experience and expertise, they should also operate within a shared framework that includes understanding the patient’s values and preferences… and setting realistic goals of care with the patient and family,” says Dr. Mitchell Heflin, associate professor of medicine at the Duke School of Medicine and senior fellow in the Center for the Study of Aging and Human Development.
“A few simple questions… can lead to a very important exchange, with the patient revealing important information about his or her concerns. If the CNA is empowered to speak up… this will inform decision-making about the patient’s transition of care. Listening to the patient helps the team develop a care plan that addresses the patient’s goals and preferences,” Heflin explains.
Emphasize Medication Management
When assessing a patient’s medication intake, says Heflin, “It’s important to compare the proposed medication plan to the medication plan the patient followed before admission and ask questions. Is the plan realistic? Can it be simplified? What are the risks of overdose if the patient resumes taking medicines they may still have at home? The team must communicate in a way that patients and their caregivers can understand.”
The patient and family members also need to understand the roles of the different people in the transition process, including the pharmacist and others involved in the next setting of care. “Both the patient and the family should be educated about how to take new medications, especially inhalers or injectables,” offers Heflin.
After educating the patient and family, a team member should ask them to explain how they will manage medications, using a teach-back method. McConnell suggests, “One way to determine whether a patient has understood medication guidance is to ask them to repeat the instructions to the caregiver.”
Assess Patients for Delirium
Patients who have delirium are at high risk for problems during transitions of care. “For these patients,” McConnell says, “it’s essential to create a familiar environment, address any sensory deficits, maintain daytime and nighttime routines, and promote good nutrition and hydration. The team should also be vigilant for any signs of pain and alert the next care setting about these factors.”
Prevent Malnutrition
Heflin points out that the elderly are at high risk for malnutrition. “Over 80% of older adults in the acute care setting are malnourished. Poor nutrition can be caused by social isolation, depression, or cognitive impairment. For adults living at home, poor nutrition may result from a reduced appetite or a lack of transportation that limits access to healthy foods. Financial constraints can also be a factor,” says Heflin.
Learn more about HealthStream’s solutions for optimizing care across the care continuum.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products