In a recent HealthStream webinar, How to Banish the Bully Who Wreaks Havoc in Healthcare, Linda Leekley, CEO and founder of In the Know, explains, “A serious problem that affects just about everyone in healthcare is incivility in the workplace.” She adds, “Incivility obviously can happen in any industry, but it is particularly rampant in healthcare, and in our industry, the consequences can be deadly.”
When civility is the norm, however, the atmosphere at work is a source of energy and inspiration for those who are in it. Leekley shares that “Healthcare workers who embrace civility are less likely to quit or job hop and are less likely to burnout, bully, or ‘eat their young.’ Why? Because they are building relationships built on courtesy, respect, consideration and the golden rule, and that’s a win-win situation for everyone.”
Leekley offers ten ways to embrace civility at work. Consider sharing these tips with your team, and challenge everyone to incorporate at least one or two of them into their daily routine on job.
Access the complete webinar recording at https://healthstream.wistia.com/medias/ol6ur93htd.
About Linda Leekley
Linda Leekley, CEO and founder of In the Know, began her nursing career in the research oncology department at Duke University Medical Center. She then followed her acute care experience with a year in home healthcare.
In 1998, Linda recognized that a void existed when it came to training options for nurse aides and caregivers. So she blended her nursing experience in both acute care and long-term care with her years as a clinical educator and the result was In the Know.
Linda is also the co-author of the book, “The Real Healthcare Reform: How Embracing Stability Can Beat Burnout and Revive Your Healthcare Career.” Published in 2012, the book continues to be used as a primer for stability training programs at healthcare organizations across the country.
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