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View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
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Learn MoreIn a recent HealthStream webinar, How to Banish the Bully Who Wreaks Havoc in Healthcare, Linda Leekley, CEO and founder of In the Know, advises, “If you’re in a position of leadership, consider implementing civility training in your workplace.” She shares that “Every employee from administration to the frontlines…” needs “to understand the importance of civility, especially in a high-stress environment like healthcare.”
Further, Leekley recommends that “The training should cover ethical behavior, teamwork, and conflict resolution, and it should emphasize the undisputable key point that the power and the responsibility to overcome a culture of incivility rests within each of us.”
Why is a civil workplace so valuable in healthcare? Leekley points out numerous benefits for healthcare organizations—for patients and the organizations themselves.
Reduce Medical Errors
Supporting her position that this kind of training has great value for healthcare organizations, Leekley offers, “Aside from meeting the Joint Commission’s recommendations, healthcare organizations that mandate civility training [have] found that it reduces costly medical errors.” She explains that it’s not difficult to understand how “Incivility ruins communication among your employees and… is a direct threat to patient safety.” The imperative to adopt measures to eliminate this risk to outcomes is clear; “Civility training decreases dangers and potentially deadly medical errors by improving teamwork and communication.”
Improve Employee Retention
Civility training increases employee retention. Leekley shares that “A staggering number of healthcare employees report having quit a job because of incivility.” Civility training improves retention, which in turn saves “your organization the precious time and money involved in hiring and training new employees.”
Lessen Absenteeism
Leekley tells us that “Civility training also cuts down on callouts and absenteeism.” Leekley offers that “As many as 47% of healthcare employees report spending less time at work because of incivility.” As a counterpoint, a civil environment has an atmosphere “that energizes and inspires those who are in it.” Leekley tells us that “employees who are energized and inspired will look forward to coming to work.”
Make Workplace Conflict and Drama Less Significant
Civility training also helps to eliminate workplace conflict and drama. Leekley advises that “Healthcare professionals who embrace civility are less likely to burnout, bully, or ‘eat their young;’ this means less conflict and drama among their employees.”
Improve Patient Satisfaction
Civility training also supports improved patient satisfaction and enhanced organizational reputation. Leekley reminds us that “Disgruntled, dissatisfied, and disengaged employees don’t provide safe quality care to the patients they serve.” This, she adds, “leads to a decrease in patient satisfaction. Patients who are dissatisfied with the care they received share their negative experience with others in the community.” Leekley says “If your organization embraces civility, you will enjoy improved patient satisfaction and an enhanced reputation in the community.”
Access the complete Webinar recording.
About Linda Leekley
Linda Leekley, CEO and founder of In the Know, began her nursing career in the research oncology department at Duke University Medical Center. She then followed her acute care experience with a year in home healthcare.
In 1998, Linda recognized that a void existed when it came to training options for nurse aides and caregivers. So she blended her nursing experience in both acute care and long-term care with her years as a clinical educator and the result was In the Know.
Linda is also the co-author of the book, The Real Healthcare Reform: How Embracing Stability Can Beat Burnout and Revive Your Healthcare Career. Published in 2012, the book continues to be used as a primer for stability training programs at healthcare organizations across the country.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's provider credentialing, privileging, & enrollment solutions for healthcare organizations.
View All CredentialingExperience standardized and centralized healthcare provider credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products