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Learn MoreMaintaining compliance in the post-acute healthcare arena comes with some significant challenges. New regulatory and reimbursement requirements can come at a dizzying and somewhat unpredictable pace, and leaders are facing significant staffing shortages. What can leaders do to ensure full compliance and maximum reimbursement?
A recent HealthStream webinar entitled “Three Steps to Maintaining Compliance in Post-Acute Healthcare” helped leaders with solutions for these issues. The webinar was moderated by HealthStream’s Caroline Acree and featured presenters:
Lane began by acknowledging that maintaining compliance in the post-acute setting is difficult. She shared that it is one of the most highly-regulated settings in healthcare. This complex regulatory landscape consists of many layers of regulations and requirements from federal, state and local regulators. Compounding the issue of the sheer number of regulators are the constant updates and new requirements. In addition, post-acute care providers typically operate on razor thin budgets and are struggling with significant staffing challenges while under pressure to provide compassionate care for some of the most vulnerable populations.
Wilcox went on to share some findings from a recent HealthStream survey of hundreds of healthcare leaders across a variety of settings. A persistent finding from the survey is that leaders report a lack of time, resources and expertise to feel confident in their compliance management efforts. Wilcox also pointed out that many of those survey respondents significantly underestimate the time and resources required to maintain a reliable compliance program. She went on to point out that failing to allocate the necessary time and resources to regulatory compliance may result in fines. Those fines have cost the industry more than half a billion dollars within the last three years.
Lane shared three key steps for leaders to consider as they develop strategies to administer and improve their compliance management programs.
1. Expert Compliance and Education: The first is building a compliance and education program using expert sources. It is critical to partner with experts that can ensure awareness of all regulatory agencies, and provide understanding of and strategies for maintaining compliance. She shared that HealthStream’s Regulatory Support Team is able to monitor and interpret new and updated regulations. That information is then used to develop educational content ensuring that learning modules reflect current regulatory requirements.
Wilcox elaborated further by encouraging leaders to select expert partners that are able to provide up-to-date content, however; the partnership should not end there. Experts should be able to provide a good learning experience for learners. They should be adept in instructional design and have expertise in building courses that learners want to take and will complete. They should also provide reporting that helps leaders get information on course completions and identifies staff who may be behind on their assignments.
2. Hand-in-Hand Support: Both presenters emphasized the importance of hand-in-hand support. Wilcox described support that includes contextual expertise. She went on to share that HealthStream has an expert team dedicated to each care setting. “For example, our program for adult and aging care is developed by experts and caregivers who are active in the field today,” said Wilcox. These experts are keeping pace with the latest in best practices for skilled nursing, assisted living and memory care facilities.
HealthStream has also provided a more flexible approach for learners. The course uses micro-learning that focuses on a single concept and can be completed in a matter of minutes. Of course, there are also courses that meet regulatory requirements that may take up to one hour to complete and result in continuing education credit and help ensure that learners are completely prepared to care for residents.
Wilcox went on to encourage leaders to partner with organizations that have a dedicated team of compliance experts that can keep up with the rapid pace of change in this setting. HealthStream has a full staff that is dedicated to tracking and interpreting new and changing requirements. “I think you need a partner whose business it is to keep pace with requirements and build expert courses that learners will actually take which will allow leaders to focus on the business of running their facilities,” said Wilcox.
3. Confidence and Readiness: The result of having a partner that provides expertise and support is crucial to building staff and organizational confidence and readiness. Leaders can be confident that the courses that they are assigning are current, compliant and provide the latest best practices. HealthStream customers can also feel confident as the platform provides a dashboard and reporting that can help leaders document compliance and feel prepared for surveyors. In addition, learners simply feel more prepared and confident in their skills.
HealthStream can help your organization, your leaders, and your staff feel more confident in the care that is being provided to residents. A dedicated team of experts in compliance provides up-to-date information on changing and emerging regulations while a dedicated instructional design team provides engaging content that prepares staff with the latest information and best practices. Contact HealthStream today to learn more about building confidence amongst your team.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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