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Learn MoreEmployee training and retention is a constant challenge in the healthcare industry. Of particular concern is the onboarding and development of new nurses. What can be done to keep them from leaving the field, or moving to another entity after much time and expense has gone into their training?
Gamification, which takes many of the benefits of gaming and uses them in multiple business-world applications, may hold the answer, says Lea Sorrentino, Senior Digital Strategist at HealthStream partner and gamification solution provider Bunchball.
“Most nurses are facing a lot of different pieces when they are onboarding or training,” Sorrentino says. “That training is happening in different systems and in different places. Some is automated, some is real-world. It’s really hard when you’re excelling, or falling down, in any one of those areas to see the big picture. As an example, how does in-person training compare and affect coursework, which then influences some other type of tutorial the individual has to go through? How can they see all that in one place to know if they are actually going the right direction?”
Current best practices for nurse onboarding and continuing education involve a combination of classroom education and in-place development. This content can be repetitive, especially for more seasoned nurses, as it basically asks them to attest to an existing understanding of the content and the ability to perform clinical tasks appropriately in order to take care of patients. How can gamification disrupt that traditional environment?
Creating an integrated learning environment for all nurses
“It can create a clear path and being able to connect all those systems into a holistic experience,” Sorrentino says. “There’s more consistent feedback on performance within this training. Gamification provides a lot more touchpoints into some areas that might take a long time to complete. It also provides nurses a way to understand how they should prioritize activities or training to get to where they desire to be. Let’s say you have a certification you need to earn, but to do so you’ll need to:
before that certification is complete. Gamification attaches points to the different activities and indicates how many points each activity is worth. Letting somebody know what is the priority of that activity to the overall experience.”
A lot of what healthcare organizations are going through today revolves around change management and how quickly and how effectively they can align their staff to changes occurring with both the organization and the industry at large. Gamification may be one way to teach nurses, as well as other core staff members, how to be more effective and more efficient. It also can motivate users through positive reinforcement, which builds not only skill sets but also workplace loyalty.
“Most people want to nurture themselves as much as they are nurturing their career or a company’s objective,” Sorrentino offers. “What I think gamification does is make visible the idea of
Sorrentino adds, “Gamification helps tap into what intrinsically motivates us as people. I’m becoming a master at something. I’m bettering my community, having more social interactions. I can see the progress going from point A to point B. All of these different concepts which drive us in everyday life — that’s what gamification taps into. Instead of performing a job, I want to do this task because I understand how it applies to the things that I care about. That’s what I think is the real power of gamification.”
This blog post is taken from a HealthStream Second Opinions Podcast that was recorded recently. To hear the full discussion, click here.
Lea Sorrentino is Senior Digital Strategist at HealthStream partner Bunchball, Inc., a leading gamification solution provider, where she has worked with Fortune 500 clients across multiple industries to help them focus on supporting and maximizing consumer and employee engagement. Sorrentino has more than seven years of strategy experience servicing notable customers like Urban Outfitters, Cisco, Volkswagen, Marriott, Honeywell, FedEx, United and Cargill. She also is a multi-media artist whose work has been exhibited nationally and internationally.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing challenges, standardize orientation and onboarding, and deliver an effective training program for your team to easily achieve and maintain certification with our critical, emergency, and acute care solutions.
View All ProductsWe understand the critical importance of earning and maintaining your patients' trust in the delivery of exceptional sedation and surgical outcomes. As a premier provider of healthcare education, we are committed to empowering you in promoting safer, more successful outcomes for each and every patient, without exception.
View All ProductsOur solutions are meticulously designed to cater to the diverse needs of patients, healthcare professionals, and organizations. Within this innovative framework, we have curated specialized subsets of solutions aimed at addressing the ever-evolving challenges faced by individuals dealing with illnesses or chronic conditions.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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