HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsCreate engaging and impactful learning experiences that meet the unique needs of your acute care staff.
View All ProductsUnlocking the full potential of clinicians goes beyond aspiration – it’s a commitment we embody. Our competency development solutions help personalize learning for every clinician so you can confidently bridge the gap between theory and practice for your nurse residents while meeting the unique development needs of your seasoned clinician.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreImplementing Echo as the foundation for a new unified solution for provider information, BJC Healthcare:
BJC HealthCare (BJC) delivers services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. With net revenue of $3.2 billion, BJC serves urban, suburban, and rural communities; and includes 13 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. Over 5,000 credentialed providers serve BJC patients. The organization’s database includes approximately 25,000 referring physicians and allied health professionals.
BJC had approximately 160 Information System applications that each contained independently managed physician and/or provider tables. Multiple sources of provider data resulted in:
BJC also did not collect and maintain data on all providers. They had decided not to pursue a single source repository for all licensed healthcare providers—including referring, consulting, ordering, nurse practitioners, residents, fellows, pharmacists and more. The HIPAA administrative simplification provision mandates the use of a national provider identifier. BJC did not have a central repository for the collection of the National Provider Identifier (NPI).
In response to these challenges, BJC HealthCare made three key decisions. First, they implemented Echo as a single source online mechanism and audit tool for provider information, in order to standardize the delivery of accurate and timely data to all BJC facilities. They also developed the Provider Data Management Center (PDMC) and business processes to centrally manage all provider information at an enterprise level. Third, leaders opted to develop a specific controlled process to collect, maintain, and disseminate required NPIs using the established functionality within Echo. In a complex process involving 15 critical action steps, this new system became reality.
As a result of this process, over 150 downstream systems within the organization are fed information daily. This led to multiple operational improvements, from reduced delayed claims, problems from inaccurate, missing and/or conflicting provider data, and delays or interference with patient care, to improved physician satisfaction and processes for collecting provider data, and especially in security due to diminished opportunity for identity theft.
BJC now offers the organization DocLookup, an Intranet-based system facilitating the efforts of any BJC employee to submit changes to the PDMC. This tool is researched and verified by the PDMC team who updates Echo to distribute to downstream systems. They also created an audit trail worklist—if a Medical Staff Office changes an address in Echo, an audit trail worklist is created and disseminated through the interface
In addition, there were unexpected, related benefits. Marketing and strategic planning are now able to utilize provider information to determine physician loyalty and to aid in recruitment. The BJC team exports to MyTime—which is the “time clock” for allied health professionals—collecting license information to feed into the time clock. Provider images feed the BJC Patient Touch system, which allows patients to pull up a photograph of their physician and/or nurse with information about those professionals. Information from providers about how they prefer to be contacted when a patient presents in the ER is scanned as a jpeg document into Echo. This document is viewable on DocLookup. Provider photographs are sent to ERs to confirm identity. The PDMC receives multiple requests for provider data. The PDMC confirms data elements needed, desired format and frequency. Any information beyond public knowledge information is shared only with prior approval of the appropriate facility’s Medical Staff Office.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsStandardize policy and procedure management with an automated, customized, and centralized system.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementStreamline the revenue cycle management process and protect your bottom line with expert-backed education.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validate health outcomes and support provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
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