Residency program offers visibility and blended learning

About the Customer

CHRISTUS Health is a large health system headquartered in suburban Dallas, with 600facilities and 15,000 physicians across four U.S. states and three Latin American countries.

Challenge

While exploring new opportunities to improve newgraduate nurse onboarding, CHRISTUS Health choseto pilot HealthStream's Nurse Residency program atone of their facilities. Their specific challenges includedpreceptor training, better onboarding, and targetedsupport for new nurses.

Solution

After initial assessments and customization of thetraining, stakeholders laid out a full year's residencytraining in advance, quickly plotting a course for thefuture. The rollout was considered a success, promptinganother CHRISTUS facility to choose the program. Inaddition to evidence-based courseware, stakeholderswere particularly interested in the dashboard andcontrol center, specifically for more visibility intolearner's course progression.

Results

CHRISTUS Health has used the results from the pilots andsuccessive years' usage to fine tune their plans for futurenurse residency cohorts. Both organizations measuredincreased nurse confidence, with new nurse retention atone of the facilities improving by 12% with continued gains.This has resulted in a sizable $1.4 million in annual savings,as well as the achievement of the Practice TransitionAccreditation Program (PTAP) credential, an attractivefeature for new graduates eager to work with a highachieving facility.

"The beauty of this program is the blended learning model. We used a combination of lectures from our internalexperts, online courseware from HealthStream and its content partners, and group discussions guided by a facilitator,an educator, or one of our nurse leaders."

Michelle Hammerly | Regional Director of Education, CHRISTUS Southeast Texas St. Elizabeth