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View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
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Learn MoreCredentialsOnLine (COL) is an NCQA-certified Credentials Verification Organization which serves organizations’ needs through primary source verification and ongoing monitoring. COL uses industry-leading technology to improve efficiency, accelerate the credentialing process and reduce costs - all while ensuring quality and accuracy. CredentialsOnLine, established in 1998, is a division of HealthStream, Inc. COL has been fully certified by the National Committee for Quality Assurance (NCQA) since 2000. CredentialsOnLine has credentialed more than 150,000 providers and completed over 1.5 million electronic primary source verifications. COL uses EchoCredentialing, a leading software solution for credentialing and provider data management.
CredentialsOnLine performs primary source verification for over 25 different types of providers and organizations. The services provided are based on the client’s unique needs and specific requirements. Provider verifications performed by the CVO can include information such as Hospital Affiliations, Education, Malpractice Insurance, National Practitioner Databank, OIG, Professional References and more. Professional reference verifications can be one of the most time-consuming verification elements for CredentialsOnLine to complete for several reasons:
Once a reference has completed the verification, the information is often faxed or mailed back to COL. The received information is then scanned and linked into the system for electronic storage. This enables the COL to electronically provide a comprehensive provider packet to the client. CredentialsOnLine’s process was to send as many reference verifications as possible through fax, to shorten response times. In fact, the average turn around to receive a response from a faxed verification was 12 days, compared to an average of 16 days for verifications sent by mail. While most of CredentialsOnLine’s other verifications such as licensure were received faster because they could be completed electronically through Websites or Web Crawlers, they struggled to identify ways to reduce credentialing verification time. COL investigated adding more reminder notifications, connecting with references by phone, and reducing the time between reminders. They even accelerated the schedule for reminder notifications. However, the effort resulted in complaints from clients who felt like they were being unduly pressed for information.
Finally, CredentialsOnLine worked with their software vendor Echo, to explore technologies that could shorten reference turnaround times. Echo developed an electronic solution, which would enable references to complete the verification through a secure Web portal, after receiving an email notification of the verification request. In order to implement this solution, COL had to make several modifications to their processes:
They developed a Website for reference verification completion using IT resources and the support of the vendor. COL designed the reference verification site to align with the look and feel of their primary Website.
Modifying the verification process to incorporate email and a link to complete the verification on-line was tested, using both internal surrogate providers and actual client providers who agreed to participate in the pilot. This process helped to ensure a smooth production roll-out to all applicants. In addition, COLs dedicated system analyst modified the client packet to incorporate the electronic reference verifications in the results. After a period of testing and refinement, the electronic verification process was ready to roll-out to all applicants.
CredentialsOnLine’s automation of Reference Verification has resulted in significant, positive and sometimes unexpected outcomes:
CredentialsOnLine, is always looking at ways to automate, streamline and be more efficient with their processes. They identified one of their bottlenecks was the reference verification process. Using Echo to automate the reference verification process enabled them to transform a weakness into a strength. Technology is always evolving and software is regularly enhanced as new ways of doing the same thing may be available. COL was able to partner with technology to significantly improve a process bottleneck with the added benefit of improving client satisfaction and services.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
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