HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsStop wasting money on RCM issues. Learn how to Provide your team with expert-led revenue cycle training to help them reduce denied claims, reimbursement mistakes, and more.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsTackle all the challenges of provider directory management within a health plan with a single solution tailored to your specific needs.
View All ProductsOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsFinally, a comprehensive resource to support collecting, storing, and sharing credentialing data with ease.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreIdeal Option is a national leader in office-based medication-assisted treatment for addiction to opioids and other substances. They operate 70+ outpatient clinics across 10 states. CredentialStream provided them with the credentialing and privileging solution they needed to easily track provider licenses across multiple states. Bolt reporting enabled key automation of credentialing workflow processes to stay on top of key deadlines.
Ideal Option has been working on the front lines of the opioid epidemic since its founders – two ER physicians – opened the first clinic in 2012. Since then, the organization has helped over 32,000 patients on their journey to stable recovery by providing underserved populations with low-barrier access to evidence-based addiction treatment.
As a large provider of telemedicine, Ideal Option needed a credentialing and privileging solution that would allow them to easily track provider licenses across multiple states. They were tired of relying on spreadsheets to do the job, and ready to do away with paper-based provider applications. They also needed to produce reports rapidly in order to match patients and providers. Their current solution wasn’t up for the challenge—it was time for a change.
Unreliable Software—Data integrity issues
Ideal Option was working with a solution that promised functionality it couldn’t deliver. Pair
that with the fact that it was riddled with data integrity issues, and they were forced to stop
using the system altogether.
Endless Paperwork—Spreadsheets, spreadsheets, and more spreadsheets
Ideal Option was using spreadsheets to track the credentials, certifications, licenses, DEA
registrations and more for over 100 providers.
Providers/Patient Matching—Challenging workflow
As a telemedicine provider, Ideal Option needed to be able to rapidly match a patient with a
provider licensed in their state who is enrolled with appropriate payers. Without automation,
this process was a real science project. It was time for an upgrade.
Remote Work—COVID-19 disrupted functionality
When the global pandemic hit, Ideal Option’s credentialing team was forced to work from
home overnight. The organization needed a cloud solution that allowed for remote working
and user productivity tracking more than ever before.
Though Ideal Option needed a solution fast, they fully vetted three options. They chose CredentialStream for its ability to deliver the functionality they needed out of the box, at a cost equal to what they were already paying for a solution that did not meet their basic needs.
Bringing on new providers to meet patient demand is easy with a paperless application process. Bolt reports make matching providers with patients and making sure patient care and medication are covered simple. And, remote working for Ideal Option’s 10-person credentialing team is possible due to the cloud-based nature of CredentialStream.
Getting CredentialStream up and running was smooth. With multiple options available for data import, customer service support, and a variety of live and recorded training options, Ideal Option achieved rapid results.
"CredentialStream's implementation team is the
most thorough team I’ve ever dealt with and
I’ve been through four different software
implementations!"
Shannon Bowden, Contracting and Credentialing Manager
Reclaimed Time and Money
By eliminating the need to update countless spreadsheets throughout the day or manipulate
spreadsheets to access data, they have been able to significantly reduce manual work. This
freed up time to speed up enrollment timeframes, which is improving their revenue cycle.
Seamless Tracking
By eliminating the need to update countless spreadsheets throughout the day or manipulate
spreadsheets to access data, they have been able to significantly reduce manual work. This
freed up time to speed up enrollment timeframes, which is improving their revenue cycle.
Financial Savings
Keeping on with patient demand means hiring new providers. Hiring new providers means
more credentialing and enrollment tasks. More tasks could drive the need for more staff, but
with CredentialStream, Ideal Option can do more with less while keeping their team lean.
Patient Care
Ideal Option endeavors to help every patient who comes to them for treatment. They
accept all forms of insurance including Medicaid and Medicare. CredentialStream helps
the organization fulfill the most important task of ensuring providers are enrolled with
payers so patients don’t have to pay for care or medication out of pocket.
"With a remote team of 10 and more than 100
providers to manage, there are so many balls
that can drop. CredentialStream helps me relax
and know we’re covered."
Shannon Bowden, Contracting and Credentialing Manager
Ideal Option has helped thousands of people get their lives back, and they are determined to help thousands more. The flexibility provided by CredentialStream will allow them to continue growing seamlessly without worrying about something falling through the cracks. As they continue to adapt CredentialStream’s functionality, they plan to broaden their use of Apply so that providers can take a more hands-on approach to inputting data. One thing is for sure, each efficiency gain translates into an opportunity to serve another patient in need.
HealthStream’s learning management system and healthcare training solutions support medical training initiatives and allow for the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceBe confident in your staff’s ability to reduce risk by providing compliance training that changes behavior.
View All ProductsDevelop next-level people for next-level care by prioritizing quality and safety improvements.
View All ProductsEstablish a culture of belonging with education supporting DEI, wellness, engagement, and leadership development.
View All ProductsUtilize patient access solutions and advanced reimbursement solutions to manage clinical denials and improve your organization’s reimbursement strategy.
View All ReimbursementExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ProductsOur competency development solutions personalize learning for clinicians to bridge the gap between theory and practice for your nurse residents.
View All ProductsEnhance maternal & child nursing care with solutions focused on improving the quality of care for mothers, infants, and children.
View All ProductsAddress staffing orientation challenges to easily achieve and maintain certification with our emergency and acute care training solutions.
View All ProductsAs a premier provider of healthcare education, we are committed to promoting safer, more successful surgical and sedation outcomes for each and every patient.
View All ProductsOur solutions are designed to cater to the needs of patients, healthcare professionals, and organizations dealing with illnesses or chronic conditions.
View All ProductsOnline clinical placement software allows schools, healthcare organizations, and students to seamlessly manage clinical and nursing rotations.
View All ProductsComprehensive, industry-leading provider onboarding and credentialing software that validates health outcomes and supports provider assessment.
View All CredentialingOur affordable CVO credentialing services establish patient safety by enabling primary source verification for your healthcare organization.
View All ProductsIntegrate with Epic to validate and add new providers directly to your provider master file.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare workforce management is essential. We provide advanced scheduling solutions for organizations to solve issues such as nurse retention
View All Products