McLaren Health Care and HealthStream Learning Center

Impact:

McLaren has adopted the HealthStream Learning Center (HLC) as its learning management system for the entire organization, and has experienced:

• Completion of 75,370 courses and 64,185 training hours in six months
• Savings of $2,500 in mileage reimbursements and 100 hours of travel time in six months
• Over 130 leaders completing the Corporate Leadership Orientation online over 12 months
• Over 36,000 self-authored courses completed
• Approximately 80 percent of all employees now using HealthStream for online learning

The Challenge:

McLaren Health Care (MHC), headquartered in Flint, MI, is a fully integrated health network that includes 12 acute care hospitals with 2,860 beds, 21,000 employees, and more than 20,000 network physicians. Its operations and services are spread over 350 satellite facilities, located in a 56-county region that covers 67% of the state’s population. McLaren needed a standardized too for online learning. One benefit of using a standardized tool for online learning is strengthened, consistent training for healthcare leaders. McLaren Health Care requires a Corporate Leadership Orientation program for all newly hired or promoted leaders. The orientation is approximately 3.5 hours in length, conducted monthly, and includes overviews of corporate departments and functions by the management team. Holding the Corporate Leadership Orientation in person in a consistent and timely manner was hindered by travel distances, weather conditions, travel time, and coverage for departments while leaders were gone.

We have established the McLaren Leadership Academy that is required for all newly hired or promoted leaders within our system, “McLarenized” our Rapid Regulatory Courses, and most of our subsidiaries use the self-authoring feature to create department-specific as well as subsidiary-specific mandatory courses. The McLaren University Review and Development Committee ensures that self-authored courses meet educational design as well as quality standards, and we are currently working to standardize the core Nursing Orientation courses.
— Connie McFarland, RN, BSN, MSA, Corporate Supervisor, McLaren University

Solution:

McLaren Health Care has adopted the HealthStream Learning Center (HLC) as its learning management system for the entire organization. It created an online orientation program using the HLC and HealthStream Video. The company worked with instructional designers and speakers to update and revise the presentations, created each corporate department’s presentation as a course, and combined all courses into a curriculum. McLaren turned to HealthStream Video after exploring multiple unsuccessful options for storing and accessing videos used in the HLC courses. The organization chose video storage and bandwidth requirements that met their needs. Installation was possible in just a few weeks, and they had no issues with uploading, customizing, or storing videos.

Results:

Another benefit of using HealthStream’s standardized online learning is the ability to continually refine and improve the learning process. This solution also provided McLaren with video analytics that assisted management in understanding viewing trends and engagement. Educators have been able to fine-tune their curricula by analyzing collected data about when videos were watched and re-watched and what portions were fast-forwarded or skipped altogether.