
HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
View All ProductsTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsNurseGrid and Keener - HealthStream's mobile apps built by nurses, for nurses - help nurses take control of their schedules, practice self-care, and build a more sustainable career.
View All ProductsTake the stress out of scheduling with real-time technology that engages nurses and healthcare workers from HealthStream.
View All ProductsProvide an easier way to view healthcare staff capacity insights while seeing a patient’s journey with HealthStream’s operational intelligence and machine learning products.
View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreWellmont Health System needed to find a replacement performance solution that also incorporated competency management. After adopting HealthStream’s Performance Center, Wellmont has experienced:
Wellmont Health System is a nationally recognized healthcare provider in the Tri-Cities region of Northeast Tennessee and Southwest Virginia. With 6,600 caregivers and hundreds of physicians, Wellmont operates 1,300 beds and provides a continuum of services ranging from community-based acute care to highly specialized tertiary services. Wellmont also offers the region’s most advanced robotic surgery program, has a level three neonatal intensive care unit, and is the only health system in Tennessee to offer two major trauma centers.When the learning management system Wellmont had been using stopped supporting their performance management tool, they needed to find a replacement performance solution that also incorporated competency management. As part of their decision-making process, Wellmont spent three years evaluating options, reviewing demos, and talking to other users.
Wellmont chose HealthStream for three reasons:
We wanted a healthcare-based solution, and we wanted an integrated solution where all the parts work together easily. It was also really important to have a high level of customer service—we need answers fast, not three weeks after the fact. We purchased HealthStream’s Implementation Services for our solution, and they were fantastic. We can’t say enough about the team responsible for making our project successful,
says Vickie Boatman, Wellmont System Director of Organizational Development. Upon selecting HealthStream, Wellmont quickly prioritized the three solutions purchased (Learning Center, Performance Center, and Competency Center) and determined the HealthStream Performance Center would be the first solution to implement.
If not for the HealthStream Performance Center, we would have received a deficiency from the Joint Commission because we were late with our evaluations. We had to demonstrate to them in good faith that we were addressing our performance evaluation timeliness issue. Now we could run reports to see the total number of performance appraisals completed by system, facility, department, and individual. This tool provides a way for us to ensure all employees are reviewed annually and that we are in compliance with Joint Commission, too
Boatman added.
Wellmont’s performance appraisal process begins each July with a required completion date of October, and they began their relationship with HealthStream in August 2012. The organization had only a few weeks to develop appraisal templates for more than 700 job descriptions and to train leaders on the new process. In September 2012, Wellmont began working with the HealthStream implementation team to develop the required 700+ performance appraisals for three main categories of staff: (1) Executive Leadership, (2) Leadership, and (3) Employees. As they completed the appraisal/assessment templates and implementation within the desired timeframe, the System Director of Organizational Development attended all of the management meetings that took place at each Wellmont facility to communicate the go live
date, training dates, and system features.
In addition to meeting deadlines and avoiding Joint Commission censure, there were other benefits to Wellmont of using HealthStream’s Performance Center. Boatman emphasized the benefit of the ability to do peer reviews, commenting With more than 6,000 employees, there’s a great advantage in being able to do an assigned peer review or to provide an alternate rater. Employees also now have constant online access to their reviews, the ability to document events, make note of issues, or attach documents like certificates of training or merit awards that will be useful during a review.
Wellmont also used the tool’s ability to create a reflective plan for staff members from an appraisal. If you have a rater or manager going over an appraisal and there are items that need improvement, you can set target dates and a reflective plan that show up on the employee’s tasks tab as items that require completion. It stays in front of the employee and engages them,
says Boatman.Fully developing the skills and potential of our coworkers is perhaps the most critically-important responsibility we have as leaders. On behalf of our community and the patients we serve, the annual employee performance appraisal with HealthStream’s Performance Center is an important tool to help us provide in-depth, individualized feedback to coach and develop our workforce.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementNurseGrid and Keener - HealthStream's mobile apps built by nurses, for nurses - help nurses take control of their schedules, practice self-care, and build a more sustainable career.
View All ProductsTake the stress out of scheduling with real-time technology that engages nurses and healthcare workers from HealthStream.
View All ProductsProvide an easier way to view healthcare staff capacity insights while seeing a patient’s journey with HealthStream’s operational intelligence and machine learning products.
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