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Learn MoreA New England-based home infusion, nonprofit healthcare consortium with over 60 partner hospitals.
By providing this healthcare system with a modernized, streamlined scheduling solution, completed with minimal downtime, ShiftWizard was able to elevate scheduling and improve productivity in a quick and easy transition.
“Our technical support was unbelievable,” said Brian Treptow, Chief Information Officer. “And super easy to work with on getting things done… One of the tougher things when working with some companies [is] trying to work with their interface teams on getting stuff going... [ShiftWizard] was an absolute pleasure to work on getting all of those up and running. They all worked perfectly, and they all worked quickly.
New England Life Care, a home infusion company, partnering with over 60 hospitals, sought a new way of scheduling when their outdated, handwritten system became too cumbersome and complicated.
Home infusion companies play a particular and unique role within the healthcare realm. Not only do they receive prescriptions directly from prescribers, but they also deliver those drugs to the patient’s home, where a scheduled nurse helps to administer and assist with the infusion. Because of the nature of home infusion, New England Life Care needed a way to simplify scheduling and better plan their nurses’ travel routes.
“We get referrals all across the New England states, and then we have nurses that live across these states and they each have a home branch in one of our main cities,” explained Brian Treptow, Chief Information Officer. “But in terms of scheduling these nurses, basically, it’s a matter of who’s going to be on what shift. We have weekends, evenings, on-call, and triage services – so a couple of different kinds shifts, and different durations of shifts and we needed the ability to easily schedule them all.”
After deciding to automate its scheduling process withShiftWizard, this home infusion organization quickly began to see the positive ripple effects.
From their in-home nurses to their hospital liaisons, ShiftWizard helped elevate scheduling for this entire company, where there were multiple shift options, varying shift durations, and an extensive range of physical locations.
By utilizing the data ShiftWizard provided, New England Life Care increased productivity by 60% and created a new level of transparency across the company.
“I needed something else in which I could get that data in from the interface with ADP and get the data out into analytics and feed it into Alaya Care to know who’s available,” Treptow explained. “As well as being able to take the data to our online and mobile calendar, so they can see where everyone is working and who’s on call.”
Treptow also explained how prior to ShiftWizard, nurses would receive their schedules the night before, which left room for errors and created added confusion.
“Now we are planning a full two months out on their shifts,” he said. “So, they can plan around everything and get all their PTO scheduled… For us [this switch] was about accuracy and timing. All the automated interfaces got rid of a lot of errors, and it’s a lot easier to make changes on the fly.”
By making the switch from handwritten, day-to-day scheduling to ShiftWizard’s automated, user-friendly system, this home infusion company has been able to increase productivity, elevate scheduling, and better support staff.
“All of the nurses love it,” said Treptow, “It’s super, super easy to use… Our focus is always to keep our nurses on patient care and not having them worry about technology.”
Making the transition to ShiftWizard was quick and easy, involving minimal downtime and next-level customer support.
“One of the things you get used to in the healthcare space, many vendors are behind the times, and they don’t care, and in the home infusion space you have that, and you also get used to a lot more outages, because these vendors are not very big. That’s one thing I didn’t have to worry about,” said Treptow.
“That’s one of the tougher things when working with some companies,” he said. “Trying to work with their interface teams on getting stuff going, and it’s back and forth, and you wait ten weeks between things; if you get a bug you wait for six weeks. [ShiftWizard] was an absolute pleasure to work on getting all of those up and running. They all worked perfectly, and they all worked quickly.”
"Our technical support was unbelievable, in terms of speaking our language, and super easy to work with on getting things done.”
Treptow had expectations of delays but found the switch surprisingly smooth."
“Being able to have the interoperability that you guys have was really the key piece. Most of the core scheduling you have is fairly straightforward, and that's why we were able to get up and running so quickly,” Treptow explained. “It’s very easy to use, matches the nature of our business, and I can get the data in and out and connect with other systems, which is really a big deal.”
“All of the nurses love it, which is why we keep having additional teams go in and add
it to their process,” Treptow said. “Everyone has loved it, it’s easy to use, the phone app is easy to use, and [I love] the fact that I can feed the schedules and data elsewhere and make it available everywhere.”
“We had high resistance to change, and this is part of getting people used
to the fluidity of change,” said Treptow. “By having this come in, having it work well, having it be mobile, and having people see the value … This was part of one of the earlier steps in that because I knew it was a slam dunk to work on building a sense of change and getting used to it and absorbing it.”
Expand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream's solutions allow your healthcare workforce to be confident and competent with the knowledge they are upholding the highest of standards.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsDelivers everything you need to request, gather, and validate information about a provider to create a single source of truth for downstream processes.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsImprove the preparedness of your staff, increase survival rates, and cut costs with the advanced resuscitation training services from HealthStream.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All Scheduling & Capacity ManagementHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products