HealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
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View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsDeliver custom or industry designed product training directly to patient and resident care environments to reinforce proper use.
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View All ProductsIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
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View All ProductsMitigate risk and elevate your quality of care. Improving both clinical and business outcomes starts with a smarter, more integrated approach to regulatory training, continuing education and quality management.
Learn MoreTennessee Orthopaedic Clinics (TOC) has over 20 years of experience providing comprehensive medical and surgical treatment of bone, joint, and soft tissue disorders. After becoming a member of the Tennessee Orthopaedic Alliance and merging with two other organizations, they needed to find a way to get all their providers loaded onto the same contracts, under the same Tax ID, without interfering with patient care. They decided to implement CredentialMyDoc to empower them to work better as a team.
Tennessee Orthopaedic Clinics (TOC), a division of the Tennessee Orthopaedic Alliance, offers comprehensive medical and surgical treatments of bone, joint and soft tissue disorders. With over 20 years of service, they are committed to providing compassionate, specialized, and prompt treatment to all they serve.
Before TOC merged and became a part of the Tennessee Orthopaedic Alliance, the organization had nine locations serving Knoxville, Lenoir City, Oak Ridge, Sevierville, and surrounding communities and credentialed 80 Physical Therapy, MRI & CT, and Quick Care Ortho providers.
TOC was looking to partner with like-minded organizations to foster better patient care. The desire was to share best practices, technological improvements, and clinical outcome data. After rigorous research, TOC merged with two other organizations, Tennessee Orthopaedic Alliance and Mid-Tennessee Bone & Joint Clinic (MTB&J). The partnership increased their area of service tremendously
“We were drawn to a solution like CredentialMyDoc because we wanted to avoid unnecessary errors, inefficient communication, and wasted time. We wanted a system that gave all three divisions access to the same information in real-time.”
Kristy Parker, Senior Director of Communications and Business Development, Tennessee Orthopaedic Clinics
The three merging organizations needed to find a way to get all their providers loaded
onto the same contracts, under the same Tax ID, without interfering with patient care.
Non-centralized Credentialing:
Once merged, all three organizations had their own scheduling, pre-certification,
Verification of Identity (VOI), credentialing, billing, and accounts receivable
departments. Although they were merged and working together, they had three
different stories for every facet of business.
Mismatched Processes:
While TOC had been utilizing an electronic platform for credentialing since 2014, one
practice they merged with was on a different platform, and the other was still using a
paper process. They needed to converge.
Troublesome Claims:
Because contract loads were all in varying levels of completion, this meant some
claims went through, others were held, and the rest were denied. In other cases,
payers kept requesting that claims be resubmitted again and again. This inefficiency
needed to be tackled.
TOC knew that for all three divisions to work seamlessly together, they needed a platform
that would empower them to work better as a team. Six months into the merger, the three
divisions decided to centralize their processes. They chose CredentialMyDoc for its:
Centralized Data & Documents:
Store, protect, and share information and documents for
providers, locations, and Tax IDs.
Electronic Onboarding App & Provider Portal:
Interface with providers through a secure
provider portal to exchange information and forms with DocuSign technology.
Auto-populate Forms & Applications:
Rapidly complete applications utilizing a library of
7,000+ preformatted payer and facility applications.
Workflow Tools:
Use pre-defined tasks to create repeatable templates for workflow, email
responses, and other standardized content to reduce manual entry.
Expirables Management:
Receive weekly reminders to track expirations in a timely
fashion.
Custom and Canned Reports:
Utilize dozens of pre-built and custom reports.
Garnet Health took a phased approach towards
implementation and had participation from
every role within its medical system that would be
utilizing CredentialStream workflows to help with
the rollout. Their implementation was completed
entirely via remote work, due to the COVID-19
pandemic.
“We’ve got a great team here at TOC, a
dedicated team who works hard every day.
CredentialMyDoc is an excellent companion to
their exceptional efforts.”
Kristy Parker, Senior Director of Communications and
Business Development, Tennessee Orthopaedic Clinics
Standardized Privileges
Garnet Health was able to fully standardize its privileges with CredentialStream’s library of best-practice privilege forms. Providers can now request and track privileges granted online via one source.
Easier Provider Document Management
Providers can complete applications and request privileges online, giving them more time to spend with patients and less time on paperwork.
Increased Staff Productivity Levels
With less time spent working through a hybrid system and working manual processes, medical staff is able to accomplish more in a shorter amount of time.
Faster Processing
With CredentialStream in place, Garnet Health spent less time on data entry and management, and less time manually retrieving verifications. This led to a reduction in appointment turnaround.
With a centralized system in place, TOC can focus on continuing to grow without negatively impacting the level of care they provide.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products