WakeMed Saves $2.1 Million in Overtime Costs with ShiftWizard

July 24, 2023
July 24, 2023

WakeMed Customer Story Web Request - 03. Creative_Imagery 

About the Customer

WakeMed has more than 8 facilities, 8500 employees, and 900 staffed beds in their system. Established in 1961, WakeMed has also achieved ANCC Magnet Recognition. 

Address Future Challenges_PChallenge

Prior to adopting ShiftWizard, the nursing staff scheduling process was paper-intensive, error-prone, and unit-centered as opposed to patient-centered. It also lacked standardization. The CNO chose ShiftWizard due to its ease of use, broad scope of application, and features that were uniquely applicable to their needs. 


ShiftWizard was initially deployed for WakeMed’s inpatient nursing departments, Surgical Services, and Adult and Children’s Emergency Services, but was quickly expanded to meet workforce management needs throughout the organization.  


WakeMed conducted an internal study to determine the effectiveness of using ShiftWizard to either help reduce overtime or reallocate staff members to better use resources. This initial study served as a benchmark for the following year. Over the two-year period, WakeMed calculated a $2.1 million savings in overtime FTE reductions while fine-tuning staffing allocation practices that kept patients at the center of decision making. This equated to a reduction of $2,200 per bed using ShiftWizard.

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$2.1 Million FTE overtime cost savings
71% nursing overtime reduction at 8 mo. 
76% rehab overtime reduction at 8 mo. 

"After two years, it was clear that ShiftWizard provided us with the ability to track projected overtime and reallocate staff accordingly. As a result, we have been able to positively impact our labor costs.”

Pam Cayton, Director of Staffing Resources, WakeMed Health & Hospitals