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Interdepartmental Rounding Has an Important Place in Healthcare: Best Practices

This blog post continues our series of patient experience best practices from the HealthStream Engagement Institute. We regularly share information that demonstrates our understanding of the challenges faced by healthcare organizations and the solutions we have identified for improving the patient experience and patient and business outcomes.

Within each healthcare environment, it has become more necessary than ever to align with other departments that help support inpatient care. Through the use of interdepartmental/support department rounding, you achieve the highest outcomes for your patients while eliminating unnecessary communication challenges throughout departments. Some of the benefits of interdepartmental/support department rounding include:

  • Decrease or eliminate organizational silos
  • Improve interdepartmental relationships
  • Improve patient and employee satisfaction
  • Harvest interdepartmental recognition

Preparing for Interdepartmental Rounding

Get ready for this process by understanding the following:

  • Ask yourself: Who are my customers?
  • Department rounding should occur quarterly, at minimum, as well as in response to the following:

    » Volume

    » Issues

    » New process put into place

    » Level of satisfaction with the department

Making Interdepartmental Rounding Work

How to go about it:

  • Schedule with the manager.
  • Ask your staff about someone in the department who should be recognized.
    • » “What are we doing well?”
    • » “Who can I recognize?”
    • » “What can our team do better?”
  • Take notes, and take action.
  • Follow up with customer upon completion of action plan.

Outcomes of Interdepartmental Rounding

  • Increased customer and employee loyalty and satisfaction.
  • Decreased voluntary turnover due to building trust with staff and management.
  • Improved interdepartmental relationships.
  • Improved customer experiences.
  • Enhanced quality and safety.

Interdepartmental Rounding is just another demonstration that organized, purposeful rounding can have a significant positive impact in any healthcare environment. In closing we’d like to emphasize that:

  • Rounding is a commitment to your team members, patients, and physicians.
  • Through the practice of rounding, accountability becomes hardwired throughout the organization.
  • A major factor in engaging staff is clear and consistent communication of information, which is accomplished through rounding.
  • Rounding is an uncompromising commitment to service and operational excellence.

About the Best Practice Series

We are pleased to share the best practices developed by our expert coaches from the HealthStream Engagement Institute. This series of how-to publications offers proven techniques, key words and phrases, and processes to help you transform your culture to one of high performance.

Our Best Practices Series, based on employee-developed and employee-managed practices and programs, includes the following:

  • Hourly Rounding
  • Reward and Recognition
  • Peer Interviewing
  • Bright Ideas™
  • Purposeful Rounding
  • Words that WorkSM
    • Service Recovery
    • Standards of Performance

Our goal for this collection is to offer you even more tools to achieve extraordinary service and higher levels of performance excellence.

Learn more about the services offered by the HealthStream Engagement Institute

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