Healthcare Management & Administration Blog

Retain Healthcare Employees by Offering a Path to Leadership Roles

Leadership development programs should identify, develop, and retain employees who demonstrate leadership potential and performance to create a pipeline of candidates and support future succession planning needs.

Customer or Patient: the Word You Use and the Matter of Trust

Are they customers or patients? Dr. John Boornazian explains the difference. People may approach the continuum of care as customers, but when they develop trusting relationships with healthcare professionals, they become patients.

Reducing Reimbursement Risk: Communication and Training

Training for consistency and accuracy can improve collections, reimbursement, and denial rates. When patient access staff communicate early with patients about financial responsibility, they also maximize upfront collections. Educating clinical staff will reduce reimbursement risk.

New Compliance and Ethics Program Requirements for Nursing Facilities

Nursing facility providers are now required to design and implement a multi-component compliance and ethics program, effective as of November 28, 2016, but with an implementation process that spans a three year period.

Defining and Experiencing Good Nursing Leadership

A good nursing leader has the ability to positively influence others because they lead by example. The standards and expectations set for their staff are the same they have set for themselves.

How Gamification Enhances & Changes Healthcare HR Practices

Gamification can create value for healthcare companies and providers by creating a more robust, inclusive employee review process, as well as supporting other HR-oriented improvements.

Six Best Practices for Establishing a Centralized Verification Office: The Experience of Our Lady Health System

The Franciscan Missionaries of Our Lady Health System is a five-hospital system in Louisiana with five employed medical groups and a clinically integrated network. Here are six best practices to guide an effort to centralize credentialing across a multi-facility system.

Reimbursement Risks: Patient Identity Errors Cost Hospitals Billions

Patient identity errors create an estimated eight billion dollars in annual cost in healthcare. Mismatched patient identifiers result in denials and are also linked to catastrophic adverse medical deaths, medication errors and unnecessary procedures. Training is an important solution.

The Value of Gamification In Healthcare

Healthcare organizations can be slow to implement workplace changes, but innovative technology such as gamification is helping them succeed by enabling employees to obtain and retain crucial information quickly and easily.

Seven Best Practices to Improve Patient Outcomes in the Emergency Department

While there is no simple answer or one-size-fits-all solution for improving ED operations and flow, here are some proven principles to consider to enhance efficiency and reduce overall turnaround times.

Changing Times May Lead to Disruptive Transitions for Non-Acute Care

Harris stresses the importance for non-acute and post-acute care to re-engineer processes and embrace technology and collaboration to find new ways in which to support community-based services.

Ensuring Patient Safety – The Ultimate Survivor Game – Part 2

Strategies to assess competency and address gaps in knowledge with preceptors and education can be an effective means of improving patient safety.

Henry Ford Health System Selects COI-SMART to Improve Conflict of Interest Management and Compliance

COI-SMART, from HCCS, has enabled Henry Ford Health System to realize its forward-looking vision for a Conflict of Interest (COI) management solution that automates processes, streamlines procedures, saves money, and reduces risk.

Using Gamification to Improve Nurse Training & Career Development

Getting, and keeping, nurses is one of the major challenges in healthcare today. Can gamification help by providing an innovative platform that not only encourages growth and development but also fosters loyalty and teamwork?

Focus on OB Health and Risk by Using Data to Improve Fetal Monitoring

Strengthening EFM competency is vital for improving obstetrics care quality and reducing risk. The EFM Series’ data analytics allows clinical leaders to leverage HealthStream’s control center technology to determine learning performance and identify risk or need for remediation.