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The number of topics to cover when on-boarding new employees can be dizzying, but a changing healthcare environment makes it increasingly important to make sure that patient safety and quality expectations remain an important part of the on-boarding process.
HealthStream and MedStar-SiTEL have developed an OB Risk program that uses interactive learning to help ensure competency. The OB modules contain gaming and micro-simulation techniques increase learning retention while developing critical thinking skills.
BJC’s story of operating a single database is not unheard of, but their system is more advanced than what most healthcare organizations use, making them stand out as a leader in the industry.
Learn how patient safety in nursing depends on understanding how and why we are treating patients and how that treatment affects our patients, from HealthStream.
A leading Midwest Health Network was fined $2.5 million for excessive preventable readmissions. The contact center became an intentional, centralized resource for readmission reduction.
Public safety is a particularly pointed issue for orthopedic trauma surgeons. Any solutions that can be tried in an effort to reduce the awful impact of bad decision-making should be considered.
In this complex world of healthcare, where leaders and staff are overwhelmed and begging us to “not add one more thing to their plates,” what is a coach to do when a CEO asks, “How can we help our staff and providers embrace the need for the ‘Always Patient Experience?’”
Confidence in healthcare is important to both patients and providers. Patients need to have confidence in the care they receive, while providers need to be confident that they can keep their patients safe and help them achieve their desired outcome.
Training has got to be delivered where people can absorb it at the time when they want, and it needs to be in context. Training education in the next five years also has to be very digestible.
The PhyMed provider enrollment team was able to break out of a cycle of low system utilization, excessive write-offs, and poor revenue cycle management. The following list of best practices recaps the action items that led to PhyMed’s having a more effective program.
Current, well-publicized trends in healthcare delivery look different through the eyes of a trauma surgeon. Payment mechanisms, physician engagement, and patient satisfaction are seen through a very different lens.
Skillsoft recently developed 242 new courses, available through HealthStream, in crucial business skills and leadership development.
Establishing hourly rounding as an expected practice requires time, attention, and commitment on the part of not only frontline staff but hospital leaders to see results and reap the benefits in terms of HCAHPS improvement.
There are 25 Performing Provider Systems in New York’s DSRIP. Having spent two years getting infrastructure and project plans in place, it is time to start operationalizing all that work. April 1, 2017 marked the beginning of Year 3, and reporting now will be a major focus.
The pace of change creates an awful lot of stress on organizations, and so when an organization decides to adopt some change, the training programs’ design then become critical because now okay what are we going to do with this workforce?