• blog 10.23.13

    Fear Stifles Healthcare Innovation

    June 04, 2015

    The biggest obstacle to innovation in an organization is fear. Fear limits a leader and keeps him or her from creating ideas or finding solutions that could positively alter or change the workplace. As a patient experience coach, I have spoken to many leaders who have great ideas but remain silent.

  • Healthcare Workforce Advisor Winter 2015

    The Intentional Pursuit of Your Best Healthcare Employees

    May 27, 2015

    There are dozens of statistics on healthcare turnover. Regardless of which figure one cites, they all point to the fact that adequate staffing is a serious issue affecting providers everywhere. It is not going to be getting any easier in the foreseeable future. There are a number of important elements to consider for a good retention strategy—this article does not attempt to explore them all. Instead, it focuses on what your organization can do to be proactive and stay ahead of the curve so your best employees stay your best employees—and don’t become someone else’s.

  • blog 4.29.14

    Learning From Patients: The Story of Ray

    May 26, 2015

    Every coach with a clinical background has a patient who has made a significant impact on his or her life--one who, while in the role of patient, has been the teacher. Ray* was that patient for me.

  • blog post 9.10.13

    HealthStream Competency Center Customer Spotlight: Kettering Health Network

    May 14, 2015

    Kettering Health Network was facing several challenges, including effectively managing employee competencies, standardizing its education program, improving HCAHPS scores, minimizing training inefficiencies, and improving its accreditation process. Since partnering with HealthStream, Kettering has pursued multiple solutions and, as a result, experienced significant improvements.

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    Off to a Good Start: Nurse Preceptor Program Priorities and Best Practices

    May 06, 2015

    A comprehensive nurse preceptor program consists of structures and processes that are tied to two types of outcomes. There are no specific or prescriptive steps for developing a comprehensive program. Every organization will need to look at its culture, resources, and unique needs to determine the exact steps and content of its program. However, some universal guidelines and steps are helpful to consider when building a program from infancy.

  • blog post 6.12.14

    Considerations for Nurses Transitioning From Acute Care to Post-Acute Care

    May 04, 2015

    Nursing is a profession that offers a great variety of settings to work, including physician office, specialty clinic, school, hospital, home health, skilled nursing and rehabilitation center, retirement community, and many more. This article will focus on nurses transitioning from acute care to post-acute care, specifically skilled nursing and rehabilitation centers. There are four key characteristics representing an assortment of skills and qualities that are important to consider when nurses are transitioning from acute care to post-acute care.

  • The Growing Need for Care Coordination

    May 01, 2015

    Faced with mounting costs, the need to prepare for the coming storm, and the data supporting the implementation of care coordination and service integration processes, many organizations have already begun to address the need for care coordination during the 30 days following discharge. That window is critical for a couple of reasons.

  • DataFluency Book Cover

    Not Knowing Where to Start When Presenting Healthcare Data

    April 22, 2015

    Books, movies and music all have a beginning. Healthcare data, when presented or shared, often does not have an intuitive starting point. The challenge of now having a clear beginning is that when you see a dashboard littered with a dozen competing charts it’s easy to disengage. Tables of raw data can be even worse. Dashboards or reports are often designed to deliver everything and the kitchen sink.

  • One Doctor's Plan to Overhaul Primary Care

    March 24, 2015

    Dr. Rushika Fernandopulle, co-founder of Iora Health, says health coaches have the power to heal the delivery system. The health coach model is different than disease management programs in which nurses in a call center monitor patients. Rather, a health coach meets face-to-face with patients to help improve their health and welfare.

  • blog post 5.30.13-resized-600

    The Leader's Role in Creating and Promoting Standards of Performance for Healthcare

    March 23, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine Creating Your Own Standards of Performance for Healthcare.

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    Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership

    March 16, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.

  • blog post 6.19.14

    Can Hospitals Improve their Value-Based Purchasing Scores?

    March 11, 2015

    Value-based Purchasing became a healthcare topic with the implementation of the Patient Protection and Affordable Care Act (ACA) of 2010. Although the Hospital Readmissions Reduction Program has been in the news more often, the Value-Based Purchasing (VBP) program may be more influential to hospital administrators because it provides an opportunity to receive additional payment for services rendered instead of simply penalizing poor performing hospitals.

  • blog post 07.21.14

    Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy

    March 09, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.

  • blog post 10.6.14

    Standards of Performance Examples for Healthcare: Commitment to Coworkers - Customer Waiting

    March 02, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.

  • Bayhealth Video Image

    Hospital Recognized for Resuscitation Quality with HeartCode®

    February 11, 2015

    February is Heart Month. HealthStream recognizes Heart Month by featuring one of our customers who has proven to be committed to High-Quality CPR. Through its partnership with HealthStream, Bayhealth adopted HeartCode® to streamline and standardize CPR certifications, while improving CPR quality.

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