Healthcare Management & Administration Blog

What It Takes To Be a Successful Hospital Emergency Department

Are you curious about what it takes to outperform your emergency department peers and sustain that level of performance year after year? One of the most common questions we get as we work with our Patient Insights customers is “what are your top performers doing to be so successful?”

What is Hourly Rounding? A Healthcare Best Practice

This blog post initiates our series of Best Practices from Baptist Leadership Group, a HealthStream Company. Every week we will share information from BLG that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes.

New Training for Senior Living/Long Term Care Staff from IPCed

As an introduction to IPCed, a new HealthStream courseware partner, we asked Sharon K. Brothers, MSW, CEO, the following questions. HealthStream is proud to offer this training courseware for senior care staff.

Hospital Implements EMR System Using HealthStream for Training

This HealthStream customer spotlight was featured in our most recent issue of PX Advisor. Fill out the form at the end of this post to download the full issue. Subscribe to future issues here.

Using Predictive Markets and Gamification for Healthcare Research

Do you wish you could be more confident in the product and marketing decisions you make for your healthcare organization?

Essential Best Practices in Nurse Preceptor Training – White Paper

(This white paper was excerpted in the Winter 2014 issue of HealthStream's PX Advisor.)

Primary Nursing Improves Outcomes

There have been times in my career when a change has been introduced, and I cannot for the life of me figure out why the decision was made to alter how we were currently doing things—why we’re changing structures or processes that seemed to be effective and working fine.

Relationship-Based Precepting: Defined & Why It Matters in Healthcare

I recently conducted a preceptor focus group of 35 preceptors at a hospital in the Southern region of the United States. Preceptors in this focus group, who came from multiple specialty areas, reported not feeling adequately prepared to teach or facilitate critical thinking or clinical judgment.

Healthcare Professional, Are YOU a Member of The A-Team?

Effective teamwork is more than just a “nice to have.” It is essential for safety, retention, continuity of care, positive patient/family experiences, and overall effectiveness.

Relationship-Based Care and Oil Changes: A Lesson for Healthcare

Last week I saw Relationship-Based Care in action, and I wasn’t in a hospital.

Education Is Not Always the Answer in Healthcare

When mistakes and errors occur in our organizations, it is our obligation to analyze these problems and assess the reason(s) why they occurred. These problems have many different names: sentinel events, incident reports, near misses, etc.

Performance Review and Competency Assessment: How They Fit Together

Performance appraisal and competency assessment fall into the same basic family, but they also have some differences. Performance appraisal often refers to the overall employee evaluation

Better Preceptors Promote an Engaged and Competent Nursing Workforce

There has been plenty written on developing an engaged workforce with recommendations that point to hiring the right people in the first place (Bowen, Ledford, Nathan, 2013, and Kristof, 2006). The importance of manager competence in screening, interviewing, and identifying the personal characteristics and competencies of individuals who will best complement their teams cannot be overstated.

Why Primary Nursing has Everything to do with Professional Practice

When I first heard Marie Manthey state, “Primary Nursing is the only care delivery system that nails professional practice,” I wanted to know more. At the time I’d just begun what was to become an intense interest, belief, and later a transference of information to care providers about this way of delivering care to those experiencing illness, a procedure/surgery, or wellness care.

Focus on What Matters in Patient Surveys: The Person, Not the Score

There has never been a time in our history with greater focus or energy on how patients are experiencing their care. In a recent Beryl Institute study, 70% of CEOs identified the patient experience as being among their top three priorities for organizational excellence and success.