Healthcare Management & Administration Blog

The ICD-10 Deadline Has Now Passed—Now What?!!

With the ICD-10 deadline just behind us, it is clear that ongoing competency maintenance and remediation will be key factors in optimizing the revenue cycle long term.

The Skilled Nursing Facility 30-Day All Cause Readmission: What’s Next?

Learn how medical pro providers have begun to take a closer look at hospital readmissions that occur within 30 days of discharge, from HealthStream.

Improve Provider Processes and Provider Data Management with Echo

Provider data management must become a core competency for healthcare organizations, underpinning a multitude of critical processes to boost care quality, admissions, revenues, and patient and provider satisfaction.

Ten Things We Know about Readmissions: E-Book and Paper

In the nearly three years the program has been in place, hospitals and regulators alike have learned a great deal about readmissions and the key factors driving them. We have even witnessed some unintended consequences from the HRRP. This paper discusses ten things that are important to know about readmissions.

Bringing Rounding to the Forefront of Healthcare Workforce Development

Rounding is one of the primary activities in which nurses engage to check on patients and their recoveries. With digital tools such as Orchid, nurse satisfaction can increase upwards of 50%, and organizations have a greater ability to make lasting improvements.

Where is Provider Credentialing Headed? An Expert Q&A

In the future of credentialing, we will continue to see an increased emphasis on reviewing and assessing clinical competency when making initial credentialing, re-credentialing, and privileging decisions.

A New Approach to Physician Employment

What will success look like in this new era of physician employment? We need to create a culture where hospital and physician goals intersect.

How to Conduct Service Recovery in Healthcare (Part 2)

For service recovery to be successful, every member of the organization is expected to respond and take ownership of a patient’s or customer’s complaint or concern. Here is a guide to the steps involved in this important process.

Standardization is Needed for Credentialing and Provider Enrollment (Part 2)

Hospital leaders are increasingly asked to do more with less in regard to ongoing monitoring but are struggling with how to do it. More frequent credentialing is needed to support quality and patient safety—without standardization in the process, this only means more time and money spent.

How to Conduct Service Recovery in Healthcare (Part 1)

For service recovery to be successful, every member of the organization is expected to respond and take ownership of a patient’s or customer’s complaint or concern. Here is a guide to the steps involved in this important process.

Year-Round Focus is Key to Improving Physician Satisfaction & Engagement

Physician survey results are invaluable for hospital leadership as they work to understand and improve nursing, operations, and quality of care.

Learn More about Solutions to the Readmissions Challenge: E-Book

Readmissions and medical errors are a common and expensive problem. But what are the key drivers and how can they be addressed? What are the real costs and consequences of such error? And how does post-acute care impact the trend?

When to Do Service Recovery in Healthcare (and Who is Responsible)

Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

Provider Enrollment: Survey Suggests a New Revenue Cycle Imperative

HealthStream examines the new environment for Provider Enrollment and its implications for healthcare leaders and presents new research collected in early 2015 by HealthStream from 130 credentialing executives throughout the U.S.

Standardization is Needed for Credentialing and Provider Enrollment (Part 1)

Increasingly, the field of credentialing and provider enrollment is becoming more complicated. As more physicians become employed, there is a greater demand on hospital staff to get providers onboarded, credentialed, and enrolled in payer plans in a timely manner.