• The Growing Need for Care Coordination

    May 01, 2015

    Faced with mounting costs, the need to prepare for the coming storm, and the data supporting the implementation of care coordination and service integration processes, many organizations have already begun to address the need for care coordination during the 30 days following discharge. That window is critical for a couple of reasons.

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    Not Knowing Where to Start When Presenting Healthcare Data

    April 22, 2015

    Books, movies and music all have a beginning. Healthcare data, when presented or shared, often does not have an intuitive starting point. The challenge of now having a clear beginning is that when you see a dashboard littered with a dozen competing charts it’s easy to disengage. Tables of raw data can be even worse. Dashboards or reports are often designed to deliver everything and the kitchen sink.

  • One Doctor's Plan to Overhaul Primary Care

    March 24, 2015

    Dr. Rushika Fernandopulle, co-founder of Iora Health, says health coaches have the power to heal the delivery system. The health coach model is different than disease management programs in which nurses in a call center monitor patients. Rather, a health coach meets face-to-face with patients to help improve their health and welfare.

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    The Leader's Role in Creating and Promoting Standards of Performance for Healthcare

    March 23, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine Creating Your Own Standards of Performance for Healthcare.

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    Standards of Performance Examples for Healthcare: Safety Awareness and Sense of Ownership

    March 16, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for safety awareness and sense of ownership.

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    Can Hospitals Improve their Value-Based Purchasing Scores?

    March 11, 2015

    Value-based Purchasing became a healthcare topic with the implementation of the Patient Protection and Affordable Care Act (ACA) of 2010. Although the Hospital Readmissions Reduction Program has been in the news more often, the Value-Based Purchasing (VBP) program may be more influential to hospital administrators because it provides an opportunity to receive additional payment for services rendered instead of simply penalizing poor performing hospitals.

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    Standards of Performance Examples for Healthcare: Elevator Etiquette and Privacy

    March 09, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for elevator etiquette and privacy.

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    Standards of Performance Examples for Healthcare: Commitment to Coworkers - Customer Waiting

    March 02, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. Every week we share information from our coaches that demonstrates their expansive understanding of the challenges faced by healthcare organizations and the solutions they have identified for improving the patient experience and patient and business outcomes. This week we examine standards for commitment to coworkers and customer waiting.

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    Hospital Recognized for Resuscitation Quality with HeartCode®

    February 11, 2015

    February is Heart Month. HealthStream recognizes Heart Month by featuring one of our customers who has proven to be committed to High-Quality CPR. Through its partnership with HealthStream, Bayhealth adopted HeartCode® to streamline and standardize CPR certifications, while improving CPR quality.

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    Building a Quality Nursing Workforce with Training, Assessments, and Technology

    February 10, 2015

    NurseCompetency is on a mission to create a safer healthcare environment for patients and healthcare workers through the use of current, clinically relevant education, assessments, and technology. Creating a quality workforce improves outcomes and patient experiences.

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    Specific Healthcare Standards of Performance Examples: Attitude and Appearance

    February 09, 2015

    This blog post continues our series of HealthStream Coaching's patient experience best practices. As we look at best practices for using healthcare standards of performance, we will share some specific examples. This week we examine standards for attitude and appearance.

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    Tie the Standards of Performance to Healthcare Employee Practices

    February 02, 2015

    The Standards of Performance can be used in numerous ways to help select applicants who are well suited to the healthcare organization’s culture. For example, some organizations attach a copy of the Standards to employment applications. Then potential employees are asked if they can live by the defined behaviors and if they are willing to sign a statement of agreement.

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    10 Lessons Learned from Multiple Magnet® Journeys

    January 29, 2015

    This blog post is an excerpt from an article by Gen Guanci, MEd, RN-BC, CCRN, Creative Health Care Management, in the current issue of PX Alert, HealthStream's quarterly e-newsletter devoted to the wide range of challenges, situations, and issues that have an impact on the patient experience. Subscribe to PX Alert. From work with both national and international Magnet®-aspiring and Magnet®-designated organizations, here are her top 10 lessons learned.

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    Sustaining The Standards of Performance in Healthcare

    January 26, 2015

    In order for Standards of Performance to become ingrained in a healthcare organization's culture, they must be hardwired so that employees live and breathe them daily. Communication is the key to making a permanent connection between the Standards and the behaviors that most exemplify the culture, serving as the backbone of its success.

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    Use Targeted Pulse Surveys to Achieve Healthcare Workforce Alignment

    January 21, 2015

    As an essential part of an organization’s workforce strategy, the annual employee engagement survey provides organization-wide feedback for an overall view of the health of an organization and the factors influencing business outcomes. Employee engagement is the metric that drives everything else, and when scores rise or fall, other metrics, such as financial or operational performance, and patient satisfaction can climb or dip with it.

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