• Online Technology Training: Why It Makes Sense for Hospitals (Q&A)

    May 08, 2013

    An interview with Lee Ann Hanna, Director of Education, TriStar Centennial Medical Center (HCA), Nashville, Tennessee

  • Focus on CDI: Prep for ICD-10 AND Raise Documentation Quality-White Paper

    May 01, 2013

    Many think ICD-10 is only a coding problem, but the true challenge of ICD-10 is the need for increasing specificity and granularity in documentation in order to receive optimal reimbursement, meet all reporting requirements and most accurately reflect the level of care provided.

  • Changing the Patient Experience Through Improved Hiring

    April 26, 2013

    At a time when hospitals are required to do more with less, the importance of having the right individuals in the right job becomes both a quality of care and bottom-line financial concern. The daily interactions between caregivers, patients, and their families create impressions that last long after the patient is discharged. Top performing employees demonstrate higher levels of patient care/service, increased satisfaction, and better engagement, all of which can ultimately impact your patient loyalty metrics.

  • New OSHA Compliance: Training Healthcare Staff on Hazardous Chemicals

    April 24, 2013

    To better protect workers from hazardous chemicals, the U.S. Department of Labor’s OSHA has revised its Hazard Communication Standard to align with the United Nations’ Globally Harmonized System of Classification and Labeling of Chemicals (GHS). While the original Hazard Communication Standard, HCS 1983, was commonly referred to as the “Employee Right to Know,” the revised standard now provides for the “Employee Right to Understand.”

  • Employee Engagement: Reconnect Staff to Caring's Meaning and Purpose

    April 23, 2013

    I remember vividly my first experience as a patient at age 14, hospitalized for surgery to remove a lump in my breast—I was terrified! Years later, I still remember how I felt with one particular nurse. I don’t recall her name, but I remember her eyes. She saw my fear, and the way she looked at me let me know that everything would be OK.

  • Being There: An Encouraging Word About Hospice Care

    April 04, 2013

    As I presented to a group of HealthStream’s Home Care and Hospice agency clients recently, I was reminded again of the important role hospice has played in my life and the lives of others I have known.

  • Is Magnet® Designation Worth It?

    April 02, 2013

    I get asked this question or some version of it frequently: “Is a Magnet® journey really worth the time, money, and stress it takes to be successful?” Without any reservation I can honestly say YES! My journey to Magnet® was not as an early adopter. In the early 2000s my CNO announced at a Director’s meeting that we “had applied for Magnet®…and wasn’t that great!”

  • Helping Physicians Succeed in an ICD-10 World: White Paper

    March 22, 2013

    As the healthcare industry draws closer to the go-live date, ICD-10 remains a polarizing topic among healthcare professionals. While some healthcare organizations are actively preparing for a strategic rollout, others are, more or less, bracing for impact. In April 2012, the Centers for Medicaid & Medicare Services (CMS) extended the ICD-10 (the International Classification of Diseases, tenth revision) implementation deadline to October 1, 2014 at the request of some physicians, hospitals, and other industry stakeholders.

  • Put “Caring About People” Back in Healthcare

    January 02, 2013

    Everyone’s jobs have become more demanding. We all seem to do more with fewer human or material resources and those we serve have higher expectations. Healthcare is the same but with two additional factors... increased regulation/reporting requirements and their ultimate outcome... the health of its consumers.

  • Critical Care Online Training Resources: Valuable or Meaningless?

    December 11, 2012

    The answer to the above controversial question is that it depends upon two critical factors: how effectively online educational courses are utilized by institutional leaders and educators that purchase and assign offerings to their constituents and how seriously individual users learn and apply the content to enhance their clinical competency and patient outcomes.

  • The Importance of Nurse Competency Testing and On-Going Education

    December 10, 2012

    It might surprise many to know that the Agency for Healthcare Research and Quality has reported that one out of every 25 patients in US hospitals are said to have been harmed by medical care. This stunning statistic accentuates the need to develop a clinical staff that is providing optimal care at all times.

  • The Anarchy Index: Looking at Hospital Employee Engagement

    October 15, 2012

    There are four questions asked in our Employee Insights surveys that determine the level of engagement in a hospital. Responses represent a four point scale and these are Strongly Agree, Agree, Disagree, and Strongly Disagree (about their level of engagement).

  • Implementation Tips for Healthcare Learning Management Systems

    September 27, 2012

    Getting ready to start an HealthStream Learning Center (HLC), HealthStream Competency Center (HCC), or HealthStream Performance Center (HPC) implementation? These three products can help improve how your organization provides healthcare as well as how you manage the people who provide it.

  • Is Your Hospital Prepared for Aging Baby Boomers? New White Paper

    September 25, 2012

    A monumental event came and went last year without much fanfare: The first of the Baby Boomers turned 65. It is unlikely, however, that they will move quietly into their silver years. This will be especially true when it comes to how they access healthcare.

  • Creating a Learning Culture in Healthcare

    September 14, 2012

    One of the responsibilities of a leader, especially in healthcare, is to create a learning culture where employees are at the very least technically competent and ideally at the cutting edge of their respective disciplines. With strong leadership, employees are never permitted to rest on their laurels regardless of age or length of employment. Nobody is permitted to practice OJR (on-the-job-retirement).