• Hospital Community Perceptions: Branding Begins At Home

    May 30, 2013

    I had a powerful experience at a community hospital recently. I was reviewing results from a physician survey, and the ranking of the “would recommend this hospital to family and friends” question was very low – 17th percentile. The audience was a group of managers and department heads, but not physicians.

  • From the Int'l Pediatric Simulation Symposia & Workshop 2013: Pt. 1

    May 29, 2013

    Last month HealthStream sponsored my attendance to the 5th Annual International Pediatric Simulation Symposia and Workshops Conference or IPSSW. This specialized simulation meeting took place in the heart of New York City on 103rd st across from Central Park at the historic New York Academy of Medicine. Watch the video and read below for Part 1 of my event coverage below.

  • What to Look for When Buying Healthcare Talent Management Products

    May 28, 2013

    Talent management products are a wide range of tools and systems that support tracking of educational offerings, competency assessment, and performance appraisal information. They can also be used to:

  • ICD-10: An Important and Positive Change

    May 24, 2013

    If you work in any healthcare environment, you know how inundated we have become with information around ICD-10--most of it leaning towards the negative end of the spectrum.

  • What Sacred Work Looks Like To A Patient: Telling Your Story

    May 23, 2013

    Our industry is overrun with jargon. We have medical jargon, jargon for the business of healthcare and jargon for every aspect of its services.

  • Apply Therapeutic Relationship Practices to Leadership in Healthcare

    May 21, 2013

    In the inspirational new book, See Me As A Person, authors Mary Koloroutis and Michael Trout define the practices that make up a truly authentic connection to patients and families. These practices are the essence of a therapeutic relationship. Koloroutis and Trout define a therapeutic relationship as one in which “the clinician offers care, touch, compassion, presence, and any other act or attitude that would foster healing, and expects nothing in return.” (Koloroutis & Trout, 2012.)

  • The Importance of Touch Communication in Healthcare

    May 16, 2013

    Effective communication comes in many forms, but the importance of touch communication in healthcare can have a profound impact. Learn more from HealthStream.

  • Role Clarity as the Foundation of Professional Nursing Practice

    May 14, 2013

    Across the country there is a deep desire to elevate professional practice in nursing. It makes me wonder: Do we see the word “professional” as merely a label or does it help to define who we are?

  • Leadership Development and Healthcare

    May 09, 2013

    Lead and inspire people. Don’t try to manage and manipulate people. Inventories can be managed but people must be lead. —Ross Perot

  • Online Technology Training: Why It Makes Sense for Hospitals (Q&A)

    May 08, 2013

    An interview with Lee Ann Hanna, Director of Education, TriStar Centennial Medical Center (HCA), Nashville, Tennessee

  • Focus on CDI: Prep for ICD-10 AND Raise Documentation Quality-White Paper

    May 01, 2013

    Many think ICD-10 is only a coding problem, but the true challenge of ICD-10 is the need for increasing specificity and granularity in documentation in order to receive optimal reimbursement, meet all reporting requirements and most accurately reflect the level of care provided.

  • Changing the Patient Experience Through Improved Hiring

    April 26, 2013

    At a time when hospitals are required to do more with less, the importance of having the right individuals in the right job becomes both a quality of care and bottom-line financial concern. The daily interactions between caregivers, patients, and their families create impressions that last long after the patient is discharged. Top performing employees demonstrate higher levels of patient care/service, increased satisfaction, and better engagement, all of which can ultimately impact your patient loyalty metrics.

  • New OSHA Compliance: Training Healthcare Staff on Hazardous Chemicals

    April 24, 2013

    To better protect workers from hazardous chemicals, the U.S. Department of Labor’s OSHA has revised its Hazard Communication Standard to align with the United Nations’ Globally Harmonized System of Classification and Labeling of Chemicals (GHS). While the original Hazard Communication Standard, HCS 1983, was commonly referred to as the “Employee Right to Know,” the revised standard now provides for the “Employee Right to Understand.”

  • Employee Engagement: Reconnect Staff to Caring's Meaning and Purpose

    April 23, 2013

    I remember vividly my first experience as a patient at age 14, hospitalized for surgery to remove a lump in my breast—I was terrified! Years later, I still remember how I felt with one particular nurse. I don’t recall her name, but I remember her eyes. She saw my fear, and the way she looked at me let me know that everything would be OK.

  • Being There: An Encouraging Word About Hospice Care

    April 04, 2013

    As I presented to a group of HealthStream’s Home Care and Hospice agency clients recently, I was reminded again of the important role hospice has played in my life and the lives of others I have known.