• Creating Positive Change in Healthcare Through Appreciative Questions

    August 27, 2013

    Appreciative questions are a simple and effective way to inspire people and reinforce desired behavior. They can put a positive spin on huddles, staff meetings or during casual rounds with staff.

  • Writing a Healthcare Competency: How Detailed Should You Get?

    August 20, 2013

    I get many questions from people about how detailed to get when writing a healthcare competency statement. Should you write a competency statement and then add a sub-set of details that reflect all the skill aspects of that competency or details that describe the steps of a given procedure? The answer to this is, “Not necessarily.”

  • The Hardest Job in Healthcare: Partnership is Key for Clinical Managers

    August 13, 2013

    I recently surveyed a group of clinical managers who were identified by their supervisors as exemplars based on these key outcomes:

  • Nurses Have an Amazing Capacity to Do More

    August 06, 2013

    I know if I said “Nurses have an amazing capacity to do more” in a speech before an audience of nurses many would get angry, and some would probably walk out. And yet, it is something that I believe to be true. Not for all nurses, not in all work situations, not all the time, but something we would be foolish to deny.

  • Nursing: Which is More Important-Butts in Seats or Measurable Change?

    July 30, 2013

    To all of my fellow professional development specialists out there: If someone asked you what your outcomes are this month, how would you answer?

  • Empowering Families to Create Better Patient Outcomes

    July 23, 2013

    We need to empower families to be partners with us, not visitors to the room. This is true patient/family empowerment in their care—inviting their input so that we design the best care for that individual and help them to be a healing presence for their loved one.

  • American Heart Association Instructor Essentials Courses Now Available!

    July 17, 2013

    AHA Instructor Essentials courses are new online courses that have replaced the AHA Core Instructor Course, which has been discontinued. The Instructor Essentials courses are a required step to become an AHA Instructor, to add a discipline, and for all AHA Faculty.

  • Healthcare Mentoring Matters Pt.3: Establishing Mentee Trust & Safety

    July 16, 2013

    In Part II of the HealthStream Mentoring Matters series, I defined the three top priorities for developing a successful mentor/mentee relationship as: 1) defining the mentor/mentee goals, 2) formalizing the goals by writing them out and articulating who is responsible for what, and 3) developing an actionable timeline for accomplishing the agreed upon goals.

  • Getting the Most Out of Patient Rounds

    July 09, 2013

    Patient rounds can have unexpected benefits when a few simple techniques are followed. Over time, as I began to refine my approach, I got better results: I noticed that patients became reassured and felt safer, I got meaningful staff compliments, and I learned useful ideas to make care even better because patients felt more comfortable sharing.

  • 7 Tips for Packing Your Bags for Your Magnet Journey

    July 02, 2013

    Summer is here, and many of us have a vacation planned in the near future. If you are anything like me (a planner!), you are making lists, buying new outfits, and coordinating activities to ensure a wonderful vacation.

  • New Medical Devices: Training Should Never Be an Afterthought

    June 28, 2013

    If you’re not familiar with the ECRI Institute, you should be. For more than 45 years, ECRI has been using applied scientific research to determine which procedures, medical devices and technology, pharmaceuticals, and processes to help you improve patient care and outcomes.

  • ICD-10 in the News

    June 27, 2013

    We all know ICD-10 is coming. However, studies are showing many groups are lagging behind in readiness for the transition. Below are some of the week’s trending articles illustrating this lack of readiness as well as how to get on track.

  • Caregivers: The Importance of Taking Care of Our Four Selves

    June 25, 2013

    Janet Hagberg once said “If the three elements of body, mind and spirit are in balance, they reinforce one another; if they are out of balance they multiply problems.”

  • Top 7 Ways to Sustain Cultural Transformation in Healthcare

    June 18, 2013

    As I partner with organizations that have been on their Relationship-Based Care (RBC) journey for several years, invariably at some point the big question becomes, “How does my team maintain the exuberance and creativity to continue to deepen and also sustain our cultural transformation?”

  • Sepsis Touches Many of Us, Professionally or Personally

    June 12, 2013

    As professionals we are acutely aware of the increased profile of sepsis of late. But do we know why it has risen to such a level of importance in discussion or why it has become a critical quality initiative? Do we fully understand the implications of sepsis, even in its early stages? Do we know the stages of the sepsis and its progression?


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