Several years ago, we started getting inquiries for our billing, security, and workforce compliance courses to be made compliant with ADA and 508 regulations. In particular, customers were expressing interest in the standards set forth by Section 508 of the Rehabilitation Act of 1973, as well as by the ADA.

EBSCO Health provides users with a wide array of content covering over 50 nursing specialties, leadership, management, culturally competent care, and more.

Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

Healthcare providers are functioning in a landscape that seems to be reshaped on a daily basis. While attempting to adjust to the explosion of healthcare reform, new regulations, performance standards, payment structures, ever-changing technology, and myriad other requirements, there remains the need to provide care to patients – and to do it perfectly every time.\n\n

Physicians often lead the team that surrounds every patient, and we must integrate them into the patient experience in a way that enables the best patient outcomes.

The Medical Staff Office (MSO) for Penn Medicine uses Echo as the source of truth for all provider information related to credentialing and health plan enrollment. Recently, the Penn Medicine MSO made a strategic decision to streamline and automate their processes.