Healthcare organizations need a formal process to train patient access staff to understand how to handle important patient financial issues. Mission Health recently developed a patient Patient access Access education program that improved departmental and revenue cycle performance.

Missed diagnoses may not always occur on the grand scale of not identifying Ebola; however, they do occur and they can be just as impactful.

A preceptorship is a challenging role even for the experienced staff nurse. It is important to keep in mind that precepting requires a different set of skills that may or may not automatically be possessed by the preceptor.

What do MSPs have to say about what it takes to be a successful leader? Here is Part 1 of advice to medical staff leaders gathered during 30 years of work with healthcare organizations.

What do MSPs have to say about what it takes to be a successful leader? Here is Part 2 of advice to medical staff leaders gathered during 30 years of work with healthcare organizations.

One of the best ways a hospital can prepare new nurses for the rigors of their job and encourage their retention is by offering an advanced onboarding process that is anchored by a nurse preceptorship program.