Medical billing is complicated for trained professionals, so why do providers expect patients to understand it without a little help and coaching?

Implementing Quality Manager helped Lorien Health Services gain a new patient-centered perspective on listening to residents and empowering them to make their own care decisions. Lorien ultimately transformed the organization’s approach to customer service across the multi-facility senior care services company.

QA System Helps Oregon Veterans’ Home Lebanon Earn Excellent Patient Satisfaction Scores

To illustrate the difficulty that a typical healthcare provider may encounter when planning annual required training, we offer the example of just one role in a single state—a respiratory therapist in Tennessee.

This blog post, an article excerpt, defines Conditions of Participation (CoPs) and why they were established, as well as why compliance with them is important.

Understand how to prevent the spread of the three most common blood-borne pathogens. Know the essential elements in the creation of a safety culture that will minimize the risks of exposure to blood borne pathogens for employees and patients.

The move toward value-based care may have us seeing home health care as a treatment option with even more benefits for patients and outcomes. Cost, clinical results and patient comfort may support providing higher levels of care at home.

HealthStream has introduced the Jane™, the first-ever AI-based competency assessment solution using a conversational format, to help quickly and accurately onboard both new and experienced nurses.

For the healthcare workforce, millennials should be top of mind. Already the largest generational group in the workforce, they'll soon be the majority of all employees, exceeding 50% next year. For retention success, technology and organizations with social responsibility efforts are two key areas requiring focus.

Here is a list of 3 ways nursing management can improve communication to quit overwhelming staff with information and contact, from HealthStream.

Thyroid Awareness Month is a good time to explore the hard work that this little-known organ does, and how it can affect you if it is not functioning properly.

Learn the importance of understanding the intricacies and responses required for companies and people who encounter sexual abuse and harassment.

Understand the variance in work ethics, approach to authority, and collaboration among Baby Boomers, Generation X, and Millennials in healthcare.

Here are 5 ways nurses as advocates for patients, themselves, their profession, and healthcare as a whole can be a great benefit to all involved.

Conditions of Participation are qualifications developed by CMS that healthcare organizations must meet in order to begin and continue participating in federally funded healthcare programs (Medicare, Medicaid, CHIPS, etc.) This article examines new ways healthcare organizations can use assessments and training to ensure staff understand and are adhering to policies that support compliance.

Learn how playing to employees’ strengths through performance-based learning, when properly implemented, can help achieve operational goals from HealthStream

Healthcare can improve its approach to the opioid crisis by adopting a population health model. Looking at addiction and abuse as a chronic disease can change the treatment trajectory

National Handwashing Awareness Week provides the opportunity to bone up on hand health and put into practice a quick and easy way to cut back on germ and virus transmission.

Applying artificial intelligence (AI) to healthcare workplace development can help organizations overcome some of the challenges holding back employees from achieving great outcomes.

National Influenza Vaccination Week is the time to separate fact from fiction when it comes to influenza, flu shots and how to stay healthy while also protecting those around us.