EBSCO Health provides users with a wide array of content covering over 50 nursing specialties, leadership, management, culturally competent care, and more.
Several years ago, we started getting inquiries for our billing, security, and workforce compliance courses to be made compliant with ADA and 508 regulations. In particular, customers were expressing interest in the standards set forth by Section 508 of the Rehabilitation Act of 1973, as well as by the ADA.
Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.
Healthcare providers are functioning in a landscape that seems to be reshaped on a daily basis. While attempting to adjust to the explosion of healthcare reform, new regulations, performance standards, payment structures, ever-changing technology, and myriad other requirements, there remains the need to provide care to patients – and to do it perfectly every time.\n\n
The Medical Staff Office (MSO) for Penn Medicine uses Echo as the source of truth for all provider information related to credentialing and health plan enrollment. Recently, the Penn Medicine MSO made a strategic decision to streamline and automate their processes.
Physicians often lead the team that surrounds every patient, and we must integrate them into the patient experience in a way that enables the best patient outcomes.
Prior to implementing Echo, the reappointment process required two FTEs for five business days—and perhaps six sacrificed trees and seven bursting file cabinets. The reappointment process required a total of 80 hours. The process revised with Echo requires just one FTE for three hours—a savings of 77 hours.
The Penn Medicine MSO made a strategic decision to streamline and automate their processes. The credentialing review process — where an initial applicant or reappointment applicant is reviewed by the clinical department chairmen prior to presentation to the Credentials Committee — was an important part of that effort.
Sandy hit with a vengeance. Our Access Center couldn’t get to the office. Worse, 19 AtlantiCare affiliated physician practices were closed, and their answering service was out of commission. Even their answering service emergency backup call center was down.
In 2010 the readmission rate for the health system was 25 percent. The Centers for Medicare & Medicaid Services (CMS) fined the health system $2.5 million. Reducing preventable readmissions became an immediate priority.
CredentialsOnLine performs primary source verification for over 25 different types of providers and organizations. The services provided are based on the client’s unique needs and specific requirements. Provider verifications performed by the CVO can include information such as Hospital Affiliations, Education, Malpractice Insurance, National Practitioner Databank, OIG, Professional References and more.
The EchoAccess “guru” at Torrance Memorial left the organization. Suddenly, no one knew how to produce key reports.
BJC had approximately 160 Information System applications that each contained independently managed physician and/or provider tables.
Today’s challenges mean that leaders are thinking differently about talent – how to select, engage and develop people at every level who will support the organization’s goals. This interactive panel discussion will explore how senior leaders view talent, today.
When implementing a digital rounding solution, leadership must spend considerable time researching their options, understanding all technical requirements, and strategizing to get the most out of their investment.
Only one in four physicians feels engaged and 56% of employed physicians have negative feelings toward their profession. Here’s how to start changing those numbers.
When St. Dominic Hospital needed a method for preceptors to complete and document skills checklists, they chose HealthStream’s Checklist Management and realized immediate benefits.
Learn how medical pro providers have begun to take a closer look at hospital readmissions that occur within 30 days of discharge, from HealthStream.
Provider data management must become a core competency for healthcare organizations, underpinning a multitude of critical processes to boost care quality, admissions, revenues, and patient and provider satisfaction.
In the nearly three years the program has been in place, hospitals and regulators alike have learned a great deal about readmissions and the key factors driving them. We have even witnessed some unintended consequences from the HRRP. This paper discusses ten things that are important to know about readmissions.