What started [the move to patient advisors and patient-centered care] was a story from a staff member whose family member, her younger brother, had been a patient in our hospital.

Learn how patient safety in nursing depends on understanding how and why we are treating patients and how that treatment affects our patients, from HealthStream.

Missouri Slope Lutheran Care Center ow uses HealthStream resources for new employee orientation which has made the process more efficient and engaging.

Competencies ensure the right people at the right level of your organization are equipped to achieve optimal performance outcomes. Successful competencies align with the organizational goals and individual performance evaluations, and are used to build a coaching culture.

Learn about the benefit of the HealthStream Learning Center through the success at Almost Family.

The times we live in call for a more active role in our personal safety and that of hospital patients and staff to be prepared for an active shooter.

An important role of the Henry Ford Health System (HFHS) Compliance Office is to implement effective conflict of interest (COI) policies and procedures for staff that enter into external relationships. For several years, the office used a “homegrown” system which was not specifically designed to manage COI activities, causing several operational deficiencies that made its continued use impractical. They needed a sophisticated and comprehensive tool for streamlining COI process that would also be simple to learn and use. So it was important for the organization to partner with a vendor that offered a proven solution and track records.

Until recently, Cooper University Health Care kept its clinicians and employees updated on healthcare regulatory changes with paper-based or in-person compliance training programs. Constantly evolving regulations, combined with a rapidly growing organization and conflicting employee schedules soon made this type of training impractical.

Healthcare is becoming more complex and specialized, with increased demand for complex health services and fast adoption of new methods. These trends have forced providers take a multidisciplinary approach to healthcare, including a greater need for effective, integrative teams.

EBSCO Health provides users with a wide array of content covering over 50 nursing specialties, leadership, management, culturally competent care, and more.

Several years ago, we started getting inquiries for our billing, security, and workforce compliance courses to be made compliant with ADA and 508 regulations. In particular, customers were expressing interest in the standards set forth by Section 508 of the Rehabilitation Act of 1973, as well as by the ADA.

Any time your service fails to meet a customer’s expectations, service recovery is in order. Remember, if the customer perceives that there is a problem, there is a problem.

Healthcare providers are functioning in a landscape that seems to be reshaped on a daily basis. While attempting to adjust to the explosion of healthcare reform, new regulations, performance standards, payment structures, ever-changing technology, and myriad other requirements, there remains the need to provide care to patients – and to do it perfectly every time.\n\n

The Medical Staff Office (MSO) for Penn Medicine uses Echo as the source of truth for all provider information related to credentialing and health plan enrollment. Recently, the Penn Medicine MSO made a strategic decision to streamline and automate their processes.

Physicians often lead the team that surrounds every patient, and we must integrate them into the patient experience in a way that enables the best patient outcomes.

Prior to implementing Echo, the reappointment process required two FTEs for five business days—and perhaps six sacrificed trees and seven bursting file cabinets. The reappointment process required a total of 80 hours. The process revised with Echo requires just one FTE for three hours—a savings of 77 hours.

The Penn Medicine MSO made a strategic decision to streamline and automate their processes. The credentialing review process — where an initial applicant or reappointment applicant is reviewed by the clinical department chairmen prior to presentation to the Credentials Committee — was an important part of that effort.

Sandy hit with a vengeance. Our Access Center couldn’t get to the office. Worse, 19 AtlantiCare affiliated physician practices were closed, and their answering service was out of commission. Even their answering service emergency backup call center was down.

In 2010 the readmission rate for the health system was 25 percent. The Centers for Medicare & Medicaid Services (CMS) fined the health system $2.5 million. Reducing preventable readmissions became an immediate priority.

CredentialsOnLine performs primary source verification for over 25 different types of providers and organizations. The services provided are based on the client’s unique needs and specific requirements. Provider verifications performed by the CVO can include information such as Hospital Affiliations, Education, Malpractice Insurance, National Practitioner Databank, OIG, Professional References and more.