Effective communication comes in many forms, but the importance of touch communication in healthcare can have a profound impact. Learn more from HealthStream.

Our industry is overrun with jargon. We have medical jargon, jargon for the business of healthcare and jargon for every aspect of its services.

Across the country there is a deep desire to elevate professional practice in nursing. It makes me wonder: Do we see the word “professional” as merely a label or does it help to define who we are?

At a time when hospitals are required to do more with less, the importance of having the right individuals in the right job becomes both a quality of care and bottom-line financial concern. The daily interactions between caregivers, patients, and their families create impressions that last long after the patient is discharged. Top performing employees demonstrate higher levels of patient care/service, increased satisfaction, and better engagement, all of which can ultimately impact your patient loyalty metrics.

To better protect workers from hazardous chemicals, the U.S. Department of Labor’s OSHA has revised its Hazard Communication Standard to align with the United Nations’ Globally Harmonized System of Classification and Labeling of Chemicals (GHS). While the original Hazard Communication Standard, HCS 1983, was commonly referred to as the “Employee Right to Know,” the revised standard now provides for the “Employee Right to Understand.”

As I presented to a group of HealthStream’s Home Care and Hospice agency clients recently, I was reminded again of the important role hospice has played in my life and the lives of others I have known.

The answer to the above controversial question is that it depends upon two critical factors: how effectively online educational courses are utilized by institutional leaders and educators that purchase and assign offerings to their constituents and how seriously individual users learn and apply the content to enhance their clinical competency and patient outcomes.

It might surprise many to know that the Agency for Healthcare Research and Quality has reported that one out of every 25 patients in US hospitals are said to have been harmed by medical care. This stunning statistic accentuates the need to develop a clinical staff that is providing optimal care at all times.

One of the responsibilities of a leader, especially in healthcare, is to create a learning culture where employees are at the very least technically competent and ideally at the cutting edge of their respective disciplines. With strong leadership, employees are never permitted to rest on their laurels regardless of age or length of employment. Nobody is permitted to practice OJR (on-the-job-retirement).

For those of you who want to read a personal story about why hospitals are all focusing on Stopping Sepsis and Surviving Sepsis--the link below is about a 12-year old boy who died a few months ago of sepsis because the signs of early sepsis weren’t recognized by the healthcare providers. Not many things can take out a healthy 12 year old boy in 4 days – but sepsis can. The last paragraphs of the article can really break your heart.

How CHRISTUS Hospital used HealthStream reports, education, and authoring as key components in their Journey to Nursing Excellence™

Competence lies at the heart of any talent management effort in healthcare. Competency is a cornerstone on which a successful healthcare organization is built.

While competency evaluation is obviously a tool for developing clinical and non-clinical staff, secondary – and equally important – goals of competency evaluation are to create business alignment among nursing, ancillary, and facility support staff.

Resurrection Health Care created an online orientation program that incorporated our audio and video learning modules, as well as our exams, acknowledgement forms...

Using EchoOneApp, Results Physiotherapy cut credentialing time, increased onboarding efficiency, and reduced out-of-network losses, while accommodating significant service

As a result of this this successful online program, Bridgeport Hospital now has a critical care education program that is evidence-based and meets national and regulatory...

Rapid City used EchoOneApp to improve aging receivables by 97%, increase physician satisfaction, and reduce enrollment time...

McLaren Health Care has adopted the HealthStream Learning Center (HLC) as its learning management system for the entire organization. It created an online orientation program using the HLC and HealthStream Video. The company worked with instructional designers and speakers to update and revise the presentations, created each corporate department’s presentation as a course, and combined all courses into a curriculum.

Sisters of Charity Leavenworth Health System’s partnership with HealthStream allowed their education teams to create a training approach that provided system-wide access, standardization, and the ability to easily track and report required compliance training.

HealthStream’s Performance Center is an important tool to help us provide in-depth, individualized feedback to coach and develop our workforce...