Improve confidence and competence

Medical Risk_C

Mitigate mistakes

Improve customer experience

Are your medical assistants consistently providing quality care?

Medical Assistants play a vital role in healthcare delivery. In fact, the occupation is expected to grow at a faster pace than many medical roles. The Medical Assistant Orientation (MAO) provides medical assistants with the knowledge and skills necessary to appropriately manage patient care and ensure better outcomes.

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Ensure quality care and reduce mistakes

HealthStream’s Medical Assistants program offers robust orientation with realistic patient scenarios and specific decision-oriented training to ensure they possess both the soft and technical skills necessary to handle any patient encounter

Medical assistant with patient demonstrating realistic patient scenarios

PRODUCT DETAILS

Program Features:

  • Medical assistants can apply continuing nursing/medical education contact hours/credit hours for recertification
  • Course modules include case scenarios and knowledge checks throughout
  • Over 30 competency skills checklists automate and improve educational initiatives
  • Assign checklists using standard HealthStream Core functionality
  • Pre-screened, qualified evaluators selected and associated to each checklist

Initiatives and Goals Supported:

  • Strengthen continuum of care through knowledgeable medical assistants within your organization
  • Validation of skills through a comprehensive assessment program
  • Reduce turnover and vacancy rates for medical assistants by validation of skills during orientation, providing resources and support for identified gaps
  • Increase office proficiency to improve customer experience

Impact to Care:

  • Recognize when tasks are outside standard medical assistant scope of practice
  • Perform key infection control actions and understand their importance as a preventive measure
  • Effectively perform patient intake processes and appropriately record results
  • Accurately collect and record patient vitals and recognize results out of normal range
  • Define the rights of medication administration and administer medications accordingly
  • Use medical math calculations correctly for dosing and unit conversion
  • Perform strep tests, urine dip and visual acuity tests accurately
  • Perform electrocardiogram test
  • Respond appropriately to an emergency event

THE PROOF

29%

project growth of medical assistant jobs from 2016-2026, according to the U.S. Dept. of Labor

As a healthcare leader, are you…

  • Tired of inefficient training plans?
  • Nervous about whether your training plan is covering all requirements?
  • Looking for ways to save time?
  • Trying to find ways to engage your learners?

Request a demo

Contact us to find out how this program can help your medical assistants improve the skills employed during any patient encounter and reinforce good practices through simulated scenarios.