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Learn MoreThis blog is taken from a recent HealthStream webinar entitled “The 10 Pitfalls of Healthcare Compliance – And How To Avoid Them.” The webinar was moderated by HealthStream’s Caroline Acree and featured:
Healthcare leaders know that ineffective compliance programs create risk, but if they cannot pinpoint what ineffective compliance actually looks like, it becomes difficult to build an effective compliance program. As shown below and discussed in our recent webinar, HealthStream and our industry expert partners have identified the top 10 most common compliance pitfalls.
Stoop framed this pitfall by sharing that when resources such as budget, staff, and technology are inadequately allocated, it can hinder the implementation and maintenance of an effective and robust compliance program. Slevinski pointed out that, while it is critical that there is a budget line for the compliance program, it is also essential that compliance resources include the time and attention of the compliance department, but also of the organization’s senior leadership.
Padilla encouraged healthcare leaders to work hard to avoid the pitfalls of “swivel chair interoperability,” where users copy data from one application into another – a far cry from true interoperability, but a reality for many healthcare organizations. She urged leaders to allocate resources that support staff involved in these compliance programs.
The presenters also agreed that allocating sufficient resources would help ensure adequate staff training while providing a real presence within the organization with whom staff can interact and learn more about the importance of compliance.
When organizations rely on manual processes, it can result in a lack of accountability and follow through. Compliance documents might be kept in a variety of different places with multiple versions in existence, which makes it difficult to create real visibility around the issue and it can also inhibit the development of comprehensive policies and procedures.
Slevinski stressed that simply having a policy is insufficient. “It is critical that those policies are readily available to all staff, medical staff, and volunteers,” said Slevinski. Also, healthcare organizations need to be able to readily produce compliance documentation for regulators when asked.
Donnelly also stressed the importance of making policies and procedures as clear and understandable as possible and encouraged healthcare organizations to focus on educating staff to ensure that policies are well understood to avoid the risk of non-compliance.
Training and education are the best ways to help staff understand precisely what their compliance obligations are. Padilla encouraged healthcare leaders to really humanize compliance training to ensure that it is really meeting employees where they are. She also emphasized the difference between a compliance officer and an educator. It is important that the job of creating and delivering compliance education be done by professionals with a solid understanding of educational principles. She shared that using something like ComplyQ resulted in significant financial savings on the production of home-grown learning tools, but also allowed the compliance officer to really focus on compliance while secure in the knowledge that employees had access to engaging, and easy-to-understand content.
Donnelly added that it is important to respect the unique needs of adult learners if we are to truly meet people where they are. He encouraged the use of subject matter experts and content that meets the needs of both visual and auditory learners while also providing hands-on experiences to truly reinforce the learning.
Ineffective communication can derail the best-intentioned compliance programs. Slevinski stressed that it is critical that the right information is communicated to the right staff in a way that they are going to be able to understand. She also encouraged leaders to remember that not all staff will have regular access to computers or regularly check their email. It is important to understand how and where to best communicate policy information to the entire team including some large departments, such as environmental services, for whom traditional methods might be difficult due to a lack of computer access.
Senior leaders set the tone and the culture for the organization and have a significant role in ensuring that compliance initiatives are well executed. Padilla re-emphasized that humanizing compliance efforts could go a long way towards improving organizational compliance. “Humanizing compliance results in greater engagement and helps employees to really think about and question what compliance is and what it looks like,” said Padilla. She encouraged compliance leaders to reach out to departments to gain a better understanding of the team and what their compliance education needs are. She also encouraged both senior level leaders and boards to support compliance initiatives.
While the support of the senior leadership teams and boards are critical, she stressed that it is also important to develop departmental leaders with great management skills so that they can successfully cascade compliance messages throughout the organization.
To learn more about how HealthStream can help your team avoid the common compliance pitfalls, simply click here. Review the remaining 5 pitfalls by watching the entire webinar here.
HealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All Learning & PerformanceHealthStream offers performance learning management solutions to help develop your healthcare staff into leaders and reduce turnover.
View All ProductsHealthStream works with healthcare organizations to create engaging and high-quality training videos for your staff and management.
View All ProductsImprove care quality and save money by making informed decisions about your healthcare facility and staff with HealthStream's reporting analytics solution.
View All ProductsHealthStream's proven methods for the improvement and overall engagement of your healthcare staff foster a positive workplace and increase retention rates.
View All ProductsThe leadership development program from HealthStream helps mold your high-potential healthcare employees into proven leaders.
View All ProductsWhen you enact HealthStream's quality compliance solutions, you can do so with the confidence your healthcare organization will meet all standards of care.
View All Quality & ComplianceFulfill compliance requirements with a variety of programs and courseware designed to address critical regulatory requirements as well as educate staff to recognize and mitigate risks.
View All ProductsBy increasing your healthcare staff's focus on quality and safety with HealthStream, they can help to reduce medical errors and readmission rates.
View All ProductsLearn about what HealthStream's healthcare policy management software and how it can help aid your organization efforts.
View All ProductsHealthStream's education helps address diversity, equity, and inclusion within your organization, as well as promoting health equity in the communities you serve.
View All ProductsHealthStream offers professional training and education on how to best optimize your reimbursement process within your healthcare organization.
View All ReimbursementTeach your healthcare staff about the revenue cycle and claim management through targeted training and video tools from HealthStream.
View All ProductsLearn about our advanced resuscitation training solutions. Our solutions are designed to help improve patient outcomes.
View All ResuscitationIn all areas of resuscitation, from neonatal to elderly care, clinical deterioration is a risk that can be avoided with the help of HealthStream's training programs.
View All ProductsHealthStream's EMS Program offers a comprehensive, CAPCE accredited EMS course library that meets National Registry annual recertification.
View All ProductsNurture the skills of your nurses and medical staff to help mold them into effective leaders with development training from HealthStream.
View All ProductsExpand the decision-making skills and effectiveness of your healthcare workforce with HealthStream's clinical development programs and services.
View All Clinical DevelopmentMake sure your clinicians have the support they need to provide competent care with clinical competency training and development from HealthStream.
View All ProductsHealthStream’s learning management system and comprehensive suite of competency management tools empower your healthcare workforce to deliver the best patient care.
View All ProductsThe suite of healthcare onboarding solutions available from HealthStream aids in nurse retention and improved patient outcomes.
View All ProductsGive your healthcare staff the decision support and skills training they need with the online products available from HealthStream.
View All ProductsHealthStream leverages medical professional development in healthcare by providing staff training programs
View All ProductsLearn more about HealthStream's Provider Credentialing, privileging, & enrollment solutions.
View All CredentialingExperience standardized and centralized healthcare credentialing, privileging, and enrollment that is smarter and faster than ever before.
View All ProductsAutomated, web-based provider credentialing and enrollment software for growing medical groups.
View All ProductsNCQA-certified CVO verification services for initial and re-credentialing files in an overflow or full-service capacity for healthcare organizations.
View All ProductsSearch, review, and add providers into the Epic provider master file with our Epic app integration, Provider Validate.
View All ProductsMake sure your healthcare staff can schedule out appointments and work schedules with ease using HealthStream's line of software solutions.
View All SchedulingHealthcare scheduling software designed to optimize staffing requirements & elevate patient care
View All ProductsPrecisely align staffing and needed resources to enable efficient patient flow and high-quality, cost-effective patient care.
View All ProductsHealthStream’s free nurse schedule app, NurseGrid™, is built to help you care for your staff and engage with their specific needs.
View All Products