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6 Successful Ways to Enhance Growth Pathways for Healthcare Revenue Cycle Staff

June 7, 2024
June 7, 2024

Implementing effective revenue cycle education programs is essential to the financial health of every healthcare organization. The revenue cycle begins when an appointment is made and ends when all claims and payments have been made, but healthcare revenue cycle management (RCM) is nowhere near as simple or as straightforward as it seems. Healthcare organizations need a reimbursement strategy that includes effective and engaging education for RCM staff from subject matter experts.

HealthStream’s Growth Pathways offers targeted learning opportunities specifically designed for cross-training, career advancement (laddering), and onboarding new RCM staff. Growth Pathways ensures that RCM staff are equipped with the right knowledge and skills at each stage of their RCM journey.

Enhance RCM Growth Pathways

Homegrown programs for RCM education are not the most effective or efficient solution. Rapidly changing regulations and changes in how healthcare services are reimbursed make a trusted educational partner a necessity. When evaluating the RCM education your organization is providing to staff, you may want to remember 6 RCM education essentials.

  1. Skill-Building Certifications:  Help your staff to pursue industry-recognized certifications relevant to RCM through Growth Pathways.  These credentials will not only enhance your team’s skillsets but also demonstrate the organization’s commitment to professional development while strengthening credibility within the organization and with employees.
  2. Growth Recognition:  With Growth Pathways employees can earn badges when they complete training modules and achieve key educational milestones.  Badges serve as a tangible representation of progress and expertise, fostering a sense of accomplishment with the employee and demonstrating the organizational commitment to a culture of lifelong learning.
  3. Staff Collaboration Fosters Growth:  Growth Pathways is not just about individual development. The program encourages knowledge sharing and collaboration among staff which promotes overall team growth and a supportive learning environment. It can also contribute to staff retention and engagement.
  4. Empowering Career Choices:  Career ladders and educational opportunities are essential to improving staff retention and engagement, and ultimately reducing denials and improving bottom-line performance. Your staff will find it easy to explore additional career paths thanks to Growth Pathways. The program provides guidance and resources to help identify your team’s interests and map out a successful progression within the healthcare revenue cycle education solution.
  5. Rotation Programs:  Programs that support rotation opportunities help staff experience different aspects of RCM and builds staff confidence. Rotation programs will expose them to diverse workflows, expand their knowledge base, and help them identify potential career paths within RCM. It will also lead to a deeper overall understanding of RCM and to improved teamwork, efficiency and effectiveness.
  6. Leadership Development Programs:  Invest in training programs that equip RCM staff with leadership skills. Strong RCM education should empower the next generation of leaders with tools that will equip them to take on leadership roles, improve communication, and contribute strategically to the RCM department and to the organization.

HealthStream’s revenue cycle training program can support your organization’s efforts to empower your RCM team with the right knowledge to support a healthier bottom line.

Investing in these strategies reflects a commitment to both employee development and organizational success. By creating an environment where continuous learning is prioritized, healthcare organizations not only enhance the skills and satisfaction of their workforce but also improve overall efficiency, financial performance, and quality of care.


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